Business Development Representative BDC - Seaside, California,

Victory Automotive Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status and operates in a drug‑free workplace.

We are looking for a motivated and ambitious representative to assist in building our business and giving great customer service in our service centers.

The Service Business Development Representative answers incoming service inquiries and assists in greeting visitors in a friendly, interested, and helpful manner. He or she receives, processes, and coordinates all incoming service appointments via phone, website, and online chat. In addition, he or she performs clerical and administrative duties for the Service departments.

The ideal candidate may have previous experience in a similar position (administrative, clerical, call center, customer service, etc.), and a working knowledge of automotive service.

He or she must have a pleasant and courteous personality, strong administrative and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills.

This job description summary outlines core aspects of this position, but additional duties may be required on a routine basis. This job description does not constitute the complete responsibilities for this position.

• Manages all incoming sales and service appointment queries by scheduling appointments, confirming pending appointments, following up with missed appointments
• Coordinates questions and issues with the appropriate department personnel
• Helps follow up with phone and internet service leads
• Make outbound calls to customers regarding upcoming appointments and services due
• Assist customers in determining appropriate scheduling options for their vehicle
• Assist with basic questions regarding service pricing, service duration, warranty coverage, and service packages
• Manages all required paperwork and records and prepares documentation (forms, reports, etc.) when needed
• Tracks loaner vehicles for customers
• Confirms special order parts
• Provides administrative assistance as needed
• Performs other duties as assigned

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this position. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

• High school diploma or GED
• Previous experience in a similar position (administrative, clerical, call center, customer service, etc.)
• Highly Professional and dependable
• Working knowledge of the automotive industry a plus
• Strong organizational and time management skills
• Strong computer and internet skills, including Microsoft Office suite
• Dealership and Reynolds and Reynolds experience a plus
• Outstanding communication skills
• Professional appearance and work ethic

• Competitive Pay Based on Experience
• Medical Benefits
• Paid Vacation
• Holidays
• Professional Workplace
• Non-Smoking Workplace
• Drug Free Workplace
• Opportunity for Advancement
• Direct Deposit
• 401(k) with Company Match