Office Admin, Bookkeeper, Customer Service

Location: Fenton

Benefits:

• 401(k)
• 401(k) matching
• Company parties
• Paid time off
• Training & development

PURPOSE:
Assist the Operations Manager and General Manager with office functions such as: scheduling calls to customers, answering inbound calls, providing general customer service, daily bookkeeping tasks, and filing and organizing company information. This position will have a focused responsibility on Accounts Receivable & Accounts Payable, bookkeeping, customer service, and payroll; as well as being responsible for social media posts and some inside sales functions.

The perfect candidate will need minimal training with previous experience in Google applications, running payroll, Quickbooks, and be accustomed to juggling phone calls along with routine work. This position will be in an office, report to the Operations Manager, and be in a position of trust. Ideal candidate will have experience working in a contractors operation coordinating subcontractors, payments, and customer calls.

Hours are 9am - 5pm Monday thru Friday.

CAPABILITIES

• Arrive on time and ready to work. The work shift will be primarily 9am - 5pm, Monday thru Friday
• Working knowledge of office technology- computers, internet based phone, Google suite of applications, social media, etc
• Ability to learn and accept feedback, positive and corrective
• Pleasant and courteous on the phone
• Be highly organized and possess excellent communication skills.
• Self-starter and independent worker

General Overview of Responsibilities:

• Run weekly Payroll
• Create basic content for Social Media posts
• Filing, copying, faxing, correspondence, order supplies, etc.
• Assist colleagues: office staff and foreman.
• Answer phones, distribute messages, follow-up on phone messages. Represent our company in a professional manner, most likely being the first person the customer comes in contact with. Answer any questions, paving the way for the estimator.
• Schedule estimate appointments.
• Send pre-appointment materials introducing company.
• Send “Thank you for Referral” gifts, and documents
• Update and maintain customer database.
• Process credit card payments.
• Edit estimates and work orders as needed in the CRM
• Keep certain items stocked:
  Pens & Sticky Pads. Lead Books, Envelopes, Folders, etc. Act in a timely manner on requests from other employees

This franchise is independently owned and operated. The franchisee, not The Brothers that just do Gutters Corporate, is the sole employer for this position: your application goes directly to them, they alone make all hiring decisions, and any employment inquiries should be directed to the franchisee rather than to Corporate.