Administrative Assistant

Job Description

Administrative Assistant role includes representing our brand and values to potential patients as the first point of contact. The assistant will communicate clearly with empathy and deliver courteous, diligent customer service.

Provide general information regarding our practice, schedule patients for consultations, check eligibility, verify insurance and provide overall world-class customer service.

• Answer phones diligently.
• Take messages and pass them to the required team member.
• Handle a high volume of incoming customer-service calls.
• Demonstrate a positive demeanor when resolving matters.
• Schedule and confirm appointments.
• Accurately document all calls in the EMR system.
• Engage and collaborate with other departments.
• Work in a fast-paced environment and handle multiple tasks with interruptions.
• Open to working alternative schedules, including weekends.
• Follow up timely on transferred calls.
• Handle confidential information and patient medical records.
• Participate in staff meetings and other in-services or trainings as assigned.
• Perform other duties as assigned.

• Prioritize assignments and multi-task accurately and promptly.
• Demonstrate analytical skills to identify, evaluate, and resolve patient concerns with the help of staff and medical team.
• Strong written and verbal communication skills.
• Bilingual in English/Spanish conversational skills.
• Maintain positive relationships with other departments.
• Maintain composure when confronted by difficult situations and respond professionally.

Looking for candidates in rural Missouri. Candidates can work remotely. No third-party candidates.

NVision IT, LLC is an Equal Employment Opportunity.

All your information will be kept confidential according to EEO guidelines.

This position is based in Missouri.