Support Service – Utilities Billing

Title and Organization

Title: Support Service 2 – Utilities Billing

Department: Utilities

Reports To: Assistant Director of Utilities Admin

Pay Plan: 75 hours per pay period

Type: Full Time

FLSA: Non Exempt

Emergency Classification: Class II

The Support Service 2 is under direct supervision but must be able to make independent decisions based on department policies and procedures. They are responsible for providing clerical and administrative support to the department’s services and all program administration.

Essential duties are not intended to be an exhaustive list of all responsibilities, duties and skills. They are intended to be accurate summaries of what the job classification involves and what is required to perform it. The omission of specific statements or duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

• Process and/or assist with billing duties for cycles as assigned.
• Prepare cut-off list for customers with past due balances and coordinate with field staff to ensure that cut-offs are performed.
• Set up and finalize customer accounts.
• Document and resolve customer complaints, including answering the phone, responding to emails and ensuring complaints have been resolved.
• Requires possible reporting to Cross Gates or Tyler Street locations.
• Prepare ACH drafts and daily deposit reconciliations.
• Monitor all departmental budgets and purchase orders.
• Maintains office by organizing office operations, reviewing and approving supply requisitions; assigning and monitoring clerical functions. May include reviewing for completeness and accuracy all monthly invoices.
• Maintain internal quality control measures, accumulate data, prepare payment requests, purchase orders, special reports and presentations.
• Assist in monitoring all departmental revenues and expenditures.
• May need to maintain and monitor all departmental contracts; including office equipment maintenance.
• May supervise clerical workers/employees and oversee training for office personnel.
• As assigned, attend meetings, briefings, training sessions, and seminars.
• Regular, consistent attendance is required.
• Any other duties as assigned – including duties of a Support Service 1.

Employee must be able to operate basic office equipment, office computer and software, and any other specialty equipment needed for the position. Employee must have strong verbal and written communication skills and organizational skills. Must be able to communicate clearly with staff and public and provide clear, concise, and accurate information, excellent organizational and time management skills.

The incumbent works in a typical office environment with little or no exposure to unpleasant environmental conditions or hazards. Primary functions are limited to an office environment. Occasional duties may require travel or working in non-office environment.

Sedentary work. Sedentary work involves lifting no more than 10 pounds at a time and occasionally lifting or carrying articles like docket files, ledgers, and small tools. Although a sedentary job is defined as one which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties. Jobs are sedentary if walking and standing are required occasionally and other sedentary criteria are met.

High School diploma or equivalent GED and three years’ experience in a position with significant administrative responsibilities.

If selected for a position with St. Tammany Parish Government, applicants are required to successfully complete a drug screen, physical and background check prior to employment. Failure to complete any requirement may result in a rescinded offer.

St. Tammany Parish Government is an EOE/M/F/Disability/Veteran.