Administrative Support Assistant; CYS; Developmental NF

Responsibilities

• Receives children, youth, parents, and other visitors in a courteous and professional manner. Answers telephones, ascertains nature of call, and directs caller to appropriate staff.
• Ensures parents, children, youth, and visitors properly sign into the program prior to passing the reception area of the facility. Monitors children’s departure to ensure only authorized individuals remove them from the building.
• Registers/terminates children/youth within the CYS program and/or waiting list database. Utilizes the Child and Youth Management System (CYMS) to record transactions for customers and to enter data into predefined categories for reports and tracking.
• Provides administrative support including mail preparation, copying, distribution, correspondence, memorandums, briefings, Daily Activity Reports, and other requirements for day‑to‑day operations.
• Articulates policies relating to patron fees, waiting lists, enrollments, terminations, and program events. Coordinates vacancies and reservations for the hourly care program as required.

• Direct Deposit and Social Security Card is required.
• Meet qualification/eligibility/background requirements for this position.
• A one‑year probationary period may be required.
• Satisfactorily complete an employment verification (E‑Verify) check.
• Satisfactory completion of pre‑employment background checks in accordance with AR 215‑3, 2‑15.m., and a Child Care Tier 1 background investigation is required.
• Must have current health assessment which documents good mental and physical health, freedom from communicable disease, and immunizations in accordance with current Army and DoD policy including annual influenza vaccinations.
• Successful completion of annual training requirements within the prescribed time frame and demonstrated on‑job competence is required.
• May be subject to irregular hours, evening and/or weekends.
• Travel to on and off post locations is required.
• Able to lift and carry up to 40 lbs.

• Experience working in an office setting which demonstrates skill in applying administrative and clerical procedures; customer service concepts; and communication techniques in a professional environment.
• Experience using office automation to prepare documents, manage files, and maintain records.
• Must have experience in using applications such as Microsoft Office (i.e., Word, Excel, Power Point, and Outlook).
• Experience working in a professional office setting which required administrative and clerical skill in managing filing systems and maintaining documents, such as attendance records and official correspondence.
• Must possess experience demonstrating customer service and business communication skills.
• Must possess a demonstrated knowledge of correct grammar and composition techniques needed to accurately prepare written material from a variety of sources.
• Must possess demonstrated proficiency in using computers for various applications to include Microsoft Office Suite (i.e., Windows, Word, Power Point, Excel, and Outlook). Experience entering and maintaining information into automated databases.
• At least 1 year experience equivalent to the next lower grade level NF‑02.

Resumes must be two pages (or less). Resumes should clearly demonstrate the applicant's relevant experience, skills, knowledge and abilities as they pertain to this position. Resumes should not include photos.

Pay. The rate of pay for an NF‑02 will be $17.82 - $22.68 per hour; NF‑03 will be $40,736 - $52,957 yearly or $19.52 - $25.37 per hour. Pay is awarded based on hours worked. This job is part of a pay‑banded system. Sunday premium pay for regularly scheduled employees and night differential pay may be authorized by the Garrison Commander.

Work Schedule. Child and Youth Services (CYS) Flexible appointments are not guaranteed hours, however may be scheduled 0‑40 hours each work week with an irregular schedule.

Location. This position is located at Fort Polk, Louisiana. The job is open to candidates within the local commuting area (60 miles) of Fort Polk. Military Spouse Preference (MSP) and Involuntarily Separated Military Preference (ISMP) eligible candidates are included in the area of consideration.

Access to Federal Facilities. Access to certain federal facilities may require a REAL‑ driver's license/ an Enhanced Driver's License (EDL) from WA, MI, MN, NY, or VT.