Customer Service Representative - Collector's Office

Customer Service Representative - Collector's Office

Full Time / Non-Exempt. This position is currently accepting applications.

Provides comprehensive customer-facing support. Handles inquiries, payments, filings, notices, complaints, scheduling, and public information while ensuring accuracy, confidentiality, professionalism, and adherence to established legal and administrative procedures.

• Payment intake:
  Post window/mail/online payments; issue receipts.
• Batch balancing:
  Reconcile daily batches; prep deposits; research variances.
• Delinquent collections:
  Generate notices; track payment plans; follow up.
• Bankruptcy support:
  File claims/waivers; track orders; update accounts.
• Customer assistance:
  Answer calls/counter questions; explain bills/credits.
• Mail processing:
  Open/sort mail; return undeliverables.
• Records & imaging:
  Scan/index tax documents; QA imaging logs.
• Returned checks:
  Process NSF items; coordinate restitution.
• Reporting:
  Prepare daily/monthly collection and distribution reports.
• Cross training:
  Support counter and phones during peaks.
• Attention to detail:
  Cashiering & balancing.

Education
HS diploma or GED

Experience
2 years previous relevant work experience is required.

Licensing
May require a valid State Driver’s License.

• Knowledge of tax collection processes, delinquency workflows, and liens.
• Knowledge of batch balancing, payment reconciliation, and audit trails.
• Knowledge of bankruptcy, court orders, and returned check procedures.
• Skill in using tax systems, payment portals, and MS Office.
• Skill in high-accuracy data entry and document imaging.
• Skill in counter service and phone support for taxpayers.
• Ability to apply statutes, policies, and fee schedules correctly.
• Ability to research accounts and resolve discrepancies.
• Ability to maintain confidentiality of financial and taxpayer data.
• Ability to prepare clear summaries, receipts, and daily reports.
• Skill in coordinating with courts, banks, and other offices.
• Ability to prioritize work during high-volume periods.
• Skill in maintaining imaging logs and retention schedules.
• Ability to explain bills, credits, and adjustments to the public.
• Ability to exercise sound judgment with minimal supervision.

Computer;
Microsoft 365 (Excel, Word, Outlook, Adobe Acrobat, Quicken); calculator; multi-line phone and voicemail; copier/printer/scanner; remote deposit scanner; receipt printer; cash drawer; check endorser; data repository; collection system; invoice system; ATM.

• Office/counter; high seasonal volume; cash controls; sitting/standing; light lifting of boxes.
• Some situations may require early morning or late evening hours.
• May be required to work in high or dangerous places.
• May frequently be exposed to uncomfortable temperatures, humidity, noise, chemicals/gases, contagious diseases, airborne particles/pathogens, and/or physical trauma.
• May be required to work in confined spaces.
• May be exposed to fumes or airborne particles.

• Work requires the ability to sit, stand, walk for extended periods of time.
• Work requires the ability to complete repetitive wrist, hand, and/or fine motor movement.
• Work requires the ability to grasp, pull, push, and reach.
• Work requires the ability to climb and balance.
• Work requires the ability to talk, hear, listen, and comprehend.
• Work requires the ability to drive and/or operate mechanical equipment.
• Work requires visual acuity of 20 feet or more, visual acuity of 20 inches or less, three dimensional vision, precise hand/eye coordination, the ability to identify and distinguish colors.
• Must be able to lift up to 20 pounds.
• Work requires the ability to stoop, kneel, crouch, and/or crawl.

EOE Statement:
Jefferson County Government is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, physical or mental disability, genetic information, protected veteran or uniformed service member status or any other characteristic protected by local, state or federal law.