Client Services – Staffing Coordinator

Responsibilities

• Answer incoming client, family, referral source, website, and email inquiries.
• Respond promptly and professionally to prospective clients, referral partners, and families.
• Gather and document intake information accurately.
• Schedule consultations, assessments, and onboarding appointments in collaboration with clinical leadership.
• Follow up with prospective clients and families to support service conversion and client satisfaction.
• Coordinate client onboarding paperwork and related documentation.
• Maintain accurate client, referral, and intake records in Alaya Care, CRM systems, Google Workspace, and other internal platforms.
• Create, update, and maintain nurse and caregiver schedules for private‑duty nursing and caregiving services.
• Fill open shifts and coordinate staffing coverage to help ensure uninterrupted client care.
• Manage caregiver and nurse availability, call‑offs, replacements, and urgent schedule changes.
• Communicate schedule updates clearly with staff, clients, families, and leadership.
• Support onboarding processes for clients, caregivers, nurses, and internal staff as assigned.
• Maintain organized client and caregiver files, databases, tracking systems, and documentation logs.
• Participate in a structured on‑call rotation for intake, scheduling, and urgent staffing needs.
• Support management of company social media platforms, including Instagram, Linked In, and Tik Tok.

• Minimum of 2 years of experience in healthcare coordination, home care, home health, private duty care, staffing, scheduling, intake, client services, customer service, or administrative support.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask, prioritize, and respond professionally in urgent or time‑sensitive situations.
• Ability to work independently while maintaining close communication with leadership.
• High level of discretion, reliability, professionalism, and commitment to confidentiality.
• Proficiency with Google Workspace, Microsoft Office, scheduling software, CRM tools, and digital communication platforms.
• Ability to learn and accurately use Alaya Care or a similar EMR, home care, or scheduling system.
• Ability to work a hybrid schedule and report in person on required office days.
• Ability to participate in assigned on‑call coverage.
• Ability to lift up to 50 pounds, with or without reasonable accommodation.