Freight Claims Specialist

Position Summary

Supports the intake, validation, and administrative processing of freight claims up to $1,000. Manages claim-related communications, ensures accurate documentation, and prepares claims for investigation in accordance with company policies and industry guidelines.

• Manages the Claims inbox, including triaging customer inquiries, verifying required documentation, and guiding customers through the claim submission process.
• Reviews incoming damage notifications and verifies if a claim has been filed.
• Processes daily work queues and ensures all claim documentation is accurately logged and routed for investigation.
• Conducts basic investigations for claims within authority limits by analyzing shipment records, delivery documentation, photos, and bill of lading notations to determine liability.
• Applies claim decision guidelines, including legal liability limits and customer contract exceptions, to recommend claim settlements.
• Documents claim determinations, generates customer correspondence, and ensures accurate claim settlement processing.
• Coordinates with internal departments and external vendors for inspections or follow-up documentation on assigned claims.
• Provides administrative support to the Freight Claims team, including data entry, inbox monitoring, inspections, and claim payment check balancing.

• High school diploma or GED.
• Prior experience in claims processing, customer service, or administrative support.
• Proficiency with Microsoft Office applications.
• Experience with transportation systems (AS400 or similar TMS platforms) is a plus.

$19.86 - $22.85 per hour, based on experience.

Saia offers competitive compensation and benefits designed to support employees' growth and well‑being.

Saia is an Equal Opportunity Employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.