Clinical Administrative Assistant

Join Our Team at Kids Ability Paediatric Therapy Clinic!

Are you an organized, compassionate, and detail-oriented professional looking for a fulfilling full-time role in a healthcare setting? Kids Ability Paediatric Therapy Clinic is seeking a dedicated Clinical Administrative Assistant to be the friendly face of our clinic, ensuring a seamless experience for our young patients and their families.

This role is more than just front-desk responsibilities—it’s a chance to be part of a team that makes a real difference in children’s lives through specialized therapy services. Strong attention to detail, punctuality, and reliability are essential for success in this position.

• Greet and assist patients and families, creating a welcoming and supportive environment.
• Schedule, confirm, and manage appointments efficiently to support therapy sessions and minimize wait times.
• Make and receive phone calls in a professional manner, providing accurate information and ensuring timely follow-ups.
• Monitor patient attendance, reschedule missed appointments, and ensure optimal scheduling for providers.
• Handle patient check-ins and check-outs, verify insurance details, and process payments.
• Maintain accurate records, update patient information, and manage third-party claims with precision.
• Keep the front desk, waiting area, and common spaces clean, organized, and well-stocked.
• Address patient inquiries and concerns with professionalism and empathy.
• Coordinate medical correspondence, mail, and reports for clinical staff.
• Utilize clinic software to manage administrative tasks and assist in daily operations.
• Adhere to confidentiality policies and ensure compliance with clinic regulations.
• Step into additional responsibilities as needed to support the team.

• 3-5 years of experience in a healthcare, wellness, or customer service environment.
• Exceptional communication skills with a warm and professional demeanor.
• Strong organizational abilities and the capacity to multitask effectively.
• High attention to detail and accuracy in scheduling and record-keeping.
• Punctuality and dependability to ensure smooth clinic operations.
• Experience with scheduling software or office management systems is an asset.
• Discretion, reliability, and a genuine passion for helping others.
• A team-oriented mindset and a commitment to high-quality patient care.