Access Coordinator Supervisor

Leadership & Staff Oversight

• Supervise Medical, Dental, Vision and Behavioral Health Access Coordinators.
• Oversee staffing, scheduling, assignments, and adequate coverage across all Access Coordinator functions.
• Coordinate vacation, sick leave, and other staffing needs to maintain appropriate coverage.
• Ensure appropriate backup coverage for all Access Coordinator responsibilities.
• Assist with onboarding and orientation of new Access Coordinators.
• Coordinate and/or provide training for new and existing Access Coordinators.
• Oversee ongoing staff training and identify opportunities for continued development.
• Conduct employee performance evaluations and provide ongoing coaching and feedback.

• Identify opportunities to improve patient access, service, and the overall patient experience.
• Monitor front desk operations and identify issues that impact patient access or service.
• Ensure provider schedules are appropriately filled and optimized, with a focus on maintaining access for target patient populations-Medicaid, Managed Medicaid, Medicare.
• Develop and implement solutions to improve front desk workflows and efficiency.
• Serve as a liaison between Medical, Dental, Vision and Behavioral Health Access Coordinators, clinic leadership, administrative staff, and patients when appropriate.
• Address and resolve patient complaints related to scheduling, registration, front desk service, and access, escalating concerns when appropriate.
• Work to ensure patients have timely access to high-quality, comprehensive care.
• Promote a professional, welcoming, and service-focused environment at all patient access points.

• Ensure Access Coordinators consistently obtain and document all required patient information and complete mandatory EHR fields accurately.
• Monitor registration and demographic data for accuracy and completeness.
• Ensure documentation supports billing, reporting, compliance, and audit requirements.
• Serve as an EHR resource for Access Coordinators and assist with workflow questions and issues.
• Identify recurring EHR issues and work with the EHR Specialist to resolve problems.
• Monitor patient kiosk utilization and identify kiosk failures or workflow issues.

• Ensure insurance cards are loaded correctly and eligibility is ran prior to appointment.
• Monitor Access Coordinator performance related to patient collections and point-of-service processes.
• Review weekly collection reports and communicate collection performance and goals to the Access Coordinator teams.
• Establish and monitor collection expectations and identify opportunities to improve point-of-service collections.
• Ensure staff are appropriately communicating estimated patient financial responsibility when scheduling and confirming appointments.
• Monitor accuracy and consistency of fee collection and payment processes.

• Work in conjunction with the Sliding Fee Coordinator to ensure accurate implementation of the sliding fee program.
• Ensure Access Coordinators are appropriately trained on sliding fee policies, eligibility requirements, documentation, and application of fees.
• Conduct periodic internal audits with the Sliding Fee Coordinator to ensure accurate application of sliding fee discounts.
• Identify trends or errors and coordinate corrective action and staff retraining.
• Ensure required documentation is complete and maintained to support internal and external audits.

• Assist in developing, implementing, and updating policies and procedures related to Access Coordinator responsibilities.
• Maintain the Access Coordinator job description and recommend updates as responsibilities and workflows change.
• Identify opportunities to improve efficiency, standardize workflows, and reduce errors.
• Create and support a smooth, efficient, and patient-centered practice environment.

• Maintain appropriate office and clerical supplies for Access Coordinators.
• Monitor supply needs and ensure adequate supplies are available to support daily operations.
• Other duties as assigned.

Qualifications Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or experience:
Minimum of two years of front-end office experience and two years of medical billing experience preferred. Equivalent combination of education and experience may be considered, as appropriate.

Language

Skills:

Ability to always respond professionally. Good listening skill set.

Mathematical

Skills:

Ability to work with accounting concepts and develop budget(s).

Reasoning Ability:
Ability to define problems, collect data, establish facts, and draw valid conclusions.

• SUPERVISORY
  
  SKILLS:
  
  strong training and coaching skills.
• DEPENDABILITY AND RELIABILITY:
  Performs all duties and assignments whether or not…