Sales Operations Associate

Why We Exist and What We Do

atch (  ), we’re raising the bar on men’s personal care with our line of natural, high-performance products. We’re on a high-growth, fast-moving ride, continually introducing new product categories, launching into retailers nationwide, and growing internationally. We have been recognized and certified by Great Place to Work® multiple times, and we achieved status as a certified BCorp in 2023. We are looking for passionate, talented people who want to join us in our mission to inspire and educate men to be happier and healthier!

Dr. Squatch is looking for a Sales Operations Associate to join the Retail Strategy team and support the rapid growth of our Retail business. This role will report to the Sales Strategy & Operations Manager. This is a full-time, hybrid role with company benefits, based in Marina Del Rey, CA, that requires 3-4 days per week atch HQ. The anticipated base compensation range for this role will be $70,000 to $80,000.

Compensation will be commensurate with the candidate's experience and local market rates.

• Monitor retailer and distributor inventory levels (DC + store where applicable) to ensure optimal in-stock health; proactively surface issues and risks.
• Manage and track retailer POs, including PO maintenance, PO changes, cancellations, and resolving any discrepancies.
• Partner with demand planning and sales to maintain accurate S&OP inputs, including promo plans, door counts, price changes, and major demand drivers.
• Provide inventory visibility to sales leadership (what’s on order, what shipped, projected coverage, and logic behind any changes).
• Support annual and seasonal promo planning: maintain promo calendars, track execution windows, confirm SKU participation, and communicate expected uplifts.
• Forecasting & S&OP Support
  • Monitor weeks of supply (WOS) for base business and display activity; provide inputs for demand adjustments tied to promotional windows and merchandising events.
  • Maintain S&OP inputs related to sales assumptions, retailer changes, and supply chain constraints.
  • Communicate inventory, velocity shifts, and ordering changes from retailers to demand planning in real time.
• Pull and analyze POS sales and inventory data to identify trends, risks, and opportunities.
• Provide weekly tracking for key accounts (in-stock %, sales trends, supply constraints, replenishment gaps, forecast variance).
• Conduct ad hoc analysis to support sales storytelling, including performance explanations and root-cause analysis.
• Support retail sales team with fact-based insights ahead of buyer meetings.
• Cross-Functional Communication & Issue Resolution
  • Serve as a day-to-day operations partner to Sales, Demand Planning, Supply Chain, and Finance.
  • Communicate major changes in inventory, pricing, door counts, velocity, and retailer ordering behavior.
  • Work with supply chain to support MABD/OTIF and Supplier Quality Excellence compliance.
  • Address retailer issues (receivables, deductions, delivery delays) by gathering documentation and coordinating resolution.
• Relationship Management
  • Partner directly with counterpart contacts at key retailers (e.g., Walmart replenishment manager).
  • Build strong internal and external relationships to ensure seamless execution across sales and supply chain.
• Item Setup & Product Maintenance
  • Own end-to-end item setup and maintenance across retailer portals (Item 360, Supplier One, etc.).
  • Manage  PDP setup for new items (baseline content).
  • Ensure timely setup of new items, transitions, and delists, capturing correct specs, UPCs, dimensions, and pricing.
  • Coordinate with sales and marketing on new product launches, including velocity assumptions and item readiness.

• Bachelor’s degree in Business, Supply Chain, Analytics, or related field.
• 0–2+ years of experience in sales operations, supply chain, retail operations, CPG, or an analytical commercial role.
• Strong analytical skills with proficiency in Excel/Sheets (pivot tables, basic modeling).
• Understanding of demand planning, replenishment, MABD/OTIF, or S&OP processes.
• Familiarity with CPG metrics: POS, in-stock %, WOS, forecast variance, item setup requirements.
• Experience pulling…