Business Operations Analyst

Meet Domaine, the world's largest independent Shopify design and development partner, formed by the union of Half Helix and Tomorrow. We are a team of commerce experts dedicated to creating, building, and growing beloved brands. As pioneers and not just participants in our industry, we are inspired to write, break, and re-write the rules for a new generation of commerce.

Domaine is seeking an Business Operations (Biz Ops) Analyst to own tactical reporting and dashboard development across key business systems. This role will partner closely with the VP of Operations and cross‑functional leaders to build reliable reporting, define consistent metrics, and translate operational data into clear insights.

This is a hands‑on role for someone who loves turning messy data into structured reporting — and can communicate clearly with leadership.

• Proactive and self‑directed — you don’t wait to be asked; you spot gaps, raise risks early, and propose solutions
• Highly organized — you manage recurring reporting deadlines and ad hoc leadership requests without things slipping
• Detail‑oriented with strong data discipline — you notice inconsistencies, validate inputs, and care deeply about accuracy
• Analytical and curious — you naturally ask “why is this happening?” and dig into trends rather than just reporting numbers
• Strong communicator — you can explain complex operational data in clear, simple language for executives and delivery leaders
• Comfortable with ambiguity — you can build structure even when systems, inputs, and definitions aren’t perfect yet
• Calm under pressure — you can handle urgent requests without creating chaos or sacrificing quality
• Collaborative and service‑minded — you enjoy partnering with teams to make reporting useful (not just technically correct)
• Continuous improvement mindset — you’re always looking for ways to streamline reporting, reduce manual work, and improve processes
• High integrity and accountability — you take ownership of outcomes, not just tasks

• Build and maintain operational reports in Excel/Google Sheets and dashboards in Looker
• Create weekly and monthly reporting for:
• Delivery health (project status, capacity, utilization, resourcing needs)
• Pipeline and sales handoff insights (Hub Spot → delivery)
• Improve reporting consistency by defining:
• Shared criteria
• Metric definitions

• Build, maintain, and optimize custom dashboards and reports in Productive.io (Insights) to provide real‑time visibility into team capacity and workload
• Perform deep‑dive analysis on Utilization Rates, identifying trends across departments and individual team members
• Track and report on Schedule Compliance, analyzing variance between scheduled hours vs. actual logged hours to improve forecasting accuracy
• Generate forward‑looking capacity reports to identify potential resourcing shortages months in advance, enabling proactive hiring and/or resource reallocation
• Provide clear, data‑backed recommendations to leadership on department efficiency, workload balancing, and capacity planning
• Ensure data integrity across all platforms, performing regular audits of time logging, resourcing plans, and project setups to ensure reporting accuracy

• Translate reporting into clear summaries leadership can interpret quickly
• Highlight risks, anomalies, and trends proactively (not just “here’s the spreadsheet”)
• Document reporting logic so metrics remain consistent and repeatable
• Partner with Operations + Delivery leaders to ensure reports reflect real business needs

• Identify areas where reporting can be automated or simplified
• Improve data hygiene by flagging system gaps or inconsistent inputs
• Build templates and repeatable reporting systems that reduce manual work

• Leadership has real‑time visibility into capacity, utilization, and workload through reliable dashboards in Productive.io (Insights) and Looker
• Utilization and schedule compliance reporting is accurate, consistent, and trusted, with clear definitions used across teams
• Forward‑looking capacity reports help the business identify resourcing…