Director of National Accounts- Processor

Director of National Accounts
, you will be responsible for leading the Processor segment's National Accounts organization, including a team of National Account Managers (NAMs) and National Account Coordinators (NACs). This role blends people leadership, strategic commercial leadership, and operational excellence. You will ensure the National Accounts team delivers profitable growth, exceptional customer experience, effective process execution, and tight alignment with internal cross‑functional stakeholders.

In this role, you will provide coaching, development, and performance management for NAMs and NACs, oversee national account processes and customer program execution, and foster strong relationships with customers and internal partners. Success in this role requires a balance of strategic sales leadership, operational rigor, change management, and team empowerment. National Account customers for our Processor team generally include non‑meat food production companies such as bakeries and dairies, fresh produce suppliers, or other food production facilities.

Product lineup generally includes packaging, jan/san, towel & tissue, and other disposable items and paper products.

This is a residence‑based role. An ideal candidate would sit in the Northeast/Eastern U.S. to cover current customer needs most effectively, or we'd like this applicant to sit near one of our U.S. Hub locations. That said, we will consider applicants that have easy access to any major U.S. airport to allow for ease of travel.

• Lead overall strategy and execution for the Processor segment's National Accounts portfolio.
• Build and maintain strong relationships with national account customers, ensuring satisfaction, retention, and long‑term growth.
• Guide problem‑resolution discussions to mutually beneficial outcomes that protect margin and strengthen relationships.
• Support team and ensure proactive client engagement with presentations, QBRs, renewals, expansions, and new business opportunities.
• Oversee customer contract understanding and compliance, including timelines for renewals, pricing standards, and exceptions.
• Coordinate closely with Customer Service, IT, Inventory, Procurement, and Business Development to ensure seamless program execution, service reliability, and margin integrity.

• Develop, implement, and enforce best practices for national account sales and coordination processes across the segment.
• Oversee execution of key sales operations activities, including:
• Proposal management and pipeline tracking
• Customer KPI reporting and performance monitoring
• Forecasting and collaboration with demand planning
• Margin, pricing, and customer item lifecycle management
• Lead operational implementation for new business wins, ensuring smooth onboarding, cross‑functional coordination, and customer communication.
• Continuously monitor and refine processes to enable NAMs to focus on revenue‑generating, customer‑facing activities.

• Lead, hire, train, and develop both NAMs and NACs; drive accountability and foster a high‑performance and collaborative team culture.
• Ensure appropriate staffing levels for both NAM and NAC teams, including contingency planning for vacations and operational disruptions.
• Implement effective performance review processes that reinforce accountability, development, and alignment to company goals.
• Model communication, professionalism, and customer‑centric behaviors expected of the broader team.

• National Accounts portfolio meets or exceeds profitability, retention, and organic growth targets.
• NAM and NAC teams consistently meet performance expectations and demonstrate strong engagement and collaboration.
• High‑quality, accurate execution of national account processes and customer program implementations.
• Effective implementation of process improvements that increase efficiency and reduce operational friction.

• High school diploma or GED equivalent required.
• Bachelor’s degree strongly preferred; master’s degree a plus.
• 8–15 years of national account or enterprise customer management…