Executive Client Relationship Manager

Location: Maryland Heights

We’re hiring at Pitney Bowes, where top talent builds meaningful careers and lasting impact. We Move fast, Deliver excellence, and Win together…that’s The Pitney Bowes way. Here, how we work matters just as much as what we achieve.

We’re looking for people who:

Act with urgency, accountability, and purpose

Deliver high quality work with consistency and pride

Collaborate effectively and elevate those around them Focus on outcomes that drive impact and growth

Job Description:

Pitney Bowes is now hiring an Executive Client Relationship Manager in our Maryland Heights, MO Presort facility!

Join our team and earn $75,000 – $80,000 / annually with the actual pay dependent on your skills and experience as they relate to the job requirements.

Shift: Monday–Friday, 8:00 AM–5:00 PM, with flexibility to work outside standard hours based on business needs.

As part of our commitment to a flexible work schedule, this role does not have a set amount of vacation per year.

You are:

You are a results driven contributor who can manage all client activity while helping our customers receive the maximum results on their mailing campaigns in accordance with USPS regulations. You are a Performance-driven team player who possesses clear verbal and written communications skills, and who can be relied upon to exercise sound judgement when managing the expectations of our internal and external clients.

You will:

Manage and build client relationships with large and or complex customers to encourage new and repeat business opportunities

Develop and facilitate the proposal process for assigned clients including budget and pricing development, proposal writing, contract negotiations and other client services

Manage Pitney Bowes Presort Services’ relationship with assigned clients by actively preventing issues

Notify client's senior management and/or Pitney Bowes Presort Services management of issues or changes required to enhance and maintain client retention

Provide in-depth analysis and presentations to senior level management

Actively engage representatives of named accounts frequently in person and independently develop client relationships to ensure and maintain client retention

Analyze and evaluate required reporting to assure volumes, pricing and quality are appropriate and service level requirements are metWork with USPS and functional department management and advise and provide recommendations to clients to improve mail quality (i.e. Critical Entry Time, readability, mail piece design, etc.)Develop a deep understanding of assigned clients' products and long-term business strategies and identify additional revenue and business opportunities

Make recommendations and present proposals to decision makers to increase revenue and profitability

Negotiate contract renewals per Pitney Bowes Presort Services established rate card guidelines and obtain signed contracts for existing contracts up for renewal

Negotiate contract agreements with existing clients that do not have a signed agreement with Pitney Bowes Presort Services to obtain formal agreements

Prioritize plans and communicate regulatory changes for assigned clients and work with them to execute

Develop an effective contract strategy that is measured by the preservation and protection of assigned clients

Determine required contract changes as a result of regulatory changes and negotiate updated contract terms with assigned clients

Represent Pitney Bowes Presort Services at industry events and trade shows

Obtain within the first year of employment and maintain MDP (Mail Design Professional) Certification This is an on-site role in Maryland Heights, MO, with responsibility over MO clients and a similar sized out-of-state client book Other duties as assigned

Your Background:

As an Executive Client Relationship Manager, you have:

A minimum 3-5 years successful senior level sales and/or account management/development experience

Ability to be available 24/7 to address customer issues as needed

Ability to develop and grow long-term client relationships

Strong communication and negotiation skills including the ability to adapt style as needed

Computer skills using Microsoft Office Ability to make sound…