Senior Manager, Product Research; UX​/UR

Join Shop My – Powering the Future of Digital Marketing

Shop My is transforming e-commerce by building the infrastructure for human-led curation  help brands run performance-driven creator programs while enabling top creators to monetize their influence and partner directly with the brands they love—driving discovery through trusted taste makers and authentic recommendations.

Shop My recently became a unicorn, raising at a $1.5B valuation with backing from Bessemer Venture Partners, Avenir Growth Capital, and Bain Capital Ventures.

At Shop My, you're building the future of human-led commerce for the world's best brands, taste makers, and shoppers. You move fast and see immediate impact in your work, alongside accomplished teammates who are driven by helping find the world's best things. If you’re excited to help shape the future of curated commerce at the intersection of technology, culture, and taste, we’d love to meet you.

About the Role

As Senior Manager, Product Research, you’ll be the dedicated researcher responsible for engaging directly with Shop My’s user base to understand their needs and pain points. You’ll partner closely with product managers, designers, and engineers to help shape product strategy and surface actionable insights to elevate both creator, shopper and brand experience on Shop My.

This is an individual contributor role on the Product team. In this role, you will be expected to independently own and lead complex research projects while contributing to broader team initiatives with growing consistency.

What You’ll Do

• Own and drive the research roadmap in close partnership with Product, Success and Sales
• Lead end-to-end user research efforts across multiple product areas; from generative discovery to evaluative testing
• Lead and execute end-to-end UX and usability testing initiative, translating insights into actionable design and product improvements that enhance user experience.
• Incorporate best in class UX principles into research and product development processes, championing user-centered design standards and ensuring a consistent, high quality experience.
• Synthesize and communicate insights in compelling ways that influence product decisions and roadmap prioritization
• Design, scope and execute studies using a mix of methodologies (e.g., 1:1 interviews, usability tests, surveys, diary studies)
• Collaborate with Product, Design, Marketing, Data, and Product Support to identify and prioritize key user pain points and user needs
• Advocate for the voice of the creator, shopper and brand throughout the product development process
• Contribute to the evolution of our product development process by establishing frameworks and best practices for research planning, documentation, and insights sharing
• Help level up research understanding across the team through lightweight training and education

What You Bring

• 6+ years of experience in product or UX research, preferably at a fast-paced B2B or B2C startup
• Expertise across both generative and evaluative research methods (both in-person and remote) with a portfolio or examples of research that influenced shipped products
• Exceptional communication and storytelling skills- you make data and insights engaging, accessible, and memorable
• Strong collaborator, able to build cross-functional relationships and advocate for users without losing sight of business context
• Comfortable navigating ambiguity, prioritizing impact, and balancing rigor with speed
• Experience working with creator tools, marketplaces, or e-commerce products is a plus

In compliance with New York Pay Transparency Law, the salary range for this position is as shown. We note that salary information as a general guideline only, actual compensation may vary from posting based on the offer for this role, including the scope and responsibilities of the position, relevant work experience, key skills, education, training and business considerations.

New York Pay Range

$160,000—$180,000 USD

The provided salary range is base salary, exclusive of bonus potential or commission and is a good faith estimate of cash compensation. Shop My is flexible pending candidate's experience and how our business needs evolve throughout the search. Every employee of Shop My receives equity on top of cash compensation!

Shop My offers a bundle of benefits on top of being a great place to work.

Our teammates are provided benefits such as:

• Medical & Dental Coverage at 70%
• Equity in Shop My
• Flexible PTO
• 14 weeks of parental leave
• Wellness & Social Stipend
• Technology Stipend
• Learning & Development Stipend
• 401k program (3% automated contribution from Shop My!)
• Wellhub Membership
• Company retreats
• Opportunity to monetize your influence- all employees build out a Shop My page!
• Birthday PTO
• Brand new NYC HQ office