Non-Attorney Represented Bodily Injury Associate Manager

Location: California

## Non-Attorney Represented Bodily Injury Associate Manager Apply remote type:
Fully Remote Location Specific locations:
USA - CA (Remote):
USA - TX (Remote):
USA - CO (Remote):
USA - UT (Remote):
USA - NV (Remote) time type:
Full time posted on:
Posted 8 Days Agojob requisition :
R31171

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.
** Job Description
** The Associate Manager, Non-Attorney Represented Bodily Injury is responsible for delivering an exceptional agent and customer experience through efficient, high-quality chat-based claims and inquiry support. This role leads a team of approximately 10–15 adjusters and/or vendor partners, driving performance through coaching, engagement, and accountability to achieve consistent, high-quality claim outcomes.
This leader plays a critical role in executing operational strategies that support Claim, Discipline, Claims Service Area (CSA), and enterprise business objectives. The Associate Manager develops and implements performance strategies that enhance team effectiveness, ensure compliance with claim handling standards, and drive the expert execution of processes across a fast-paced, service-focused environment.###

Key Responsibilities
• Frequently participates in special projects as a subject matter expert
• Manages and oversees performance of vendors
• Oversees response to highly complex arbitrations contentions
• Oversees the negotiation of highly complex claim settlements
• Oversees the resolution of highly complex customer conflicts or issues
• Analyzes unit reports and supports the achievement of business unit objectives
• Defines, analyzes, and tracks department, section, and/or unit measures
• Reviews employee work quality and interactions with customers through conducting ride-alongs or sit-alongs and file reviews
** Skills
* * Bodily Injury Claims, Business Objectives, Claims Processing, Coaching, Conflict Management, Customer Service, Employee Supervision, Insurance Claims, Mentorship, Negotiation, People Leadership, Strategic Objectives, Talent Development
** Compensation
* * Base compensation offered for this role is:
Team Lead I: $68,500.00 -- $  Team Lead II: $70,100.00 -- $  Associate Manager: $80,000.00 -- $    Compensation is based on experience and qualifications. Total compensation for this role is comprised of several factors, including the base compensation outlined above, plus incentive pay (i.e. commission, bonus, etc.) if applicable for the role.
** Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
** Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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