Billing Specialist

Billing Specialist – Superior Service

Location:

Anaheim, CA

Rate: $22–27 per hour

• Review completed service tickets for accuracy.
• Verify labor hours, travel time, parts, and materials are correctly documented and priced.
• Coordinate with technicians, service managers, and dispatchers to clarify job details before billing.
• Work with parts/warehouse teams to confirm costs and usage of materials.
• Communicate with leadership on billing trends, delays, or disputes.
• Apply correct billing rates according to customer contracts, pricing agreements, or master service agreements (MSAs).
• Ensure invoices comply with customer requirements such as purchase order numbers, special formatting, and limits (NTE).
• Generate and send invoices to customers in a timely manner.
• Submit billing through customer portals or third‑party platforms when required.
• Respond to customer inquiries about invoices, charges, or account statements.
• Monitor accounts receivable and follow up on overdue invoices.
• Work with customers to resolve payment issues or disputes.
• Support audits by providing detailed billing records and backup documentation.

• Perform all duties with integrity, safety, and a professional mentality.
• Promote a positive and inclusive work and team environment.
• Communicate all program deficiencies and improvements.
• Report all non‑conforming work.
• Ensure effective communication.
• Demonstrate discretion, confidentiality, and good judgment when dealing with sensitive company, personnel, and client information.
• Foster collaboration and communication.

Associate’s degree or higher in a related field.

• 2+ years of experience in the related field.
• 2+ years office experience required.

• Proficient with Google and Microsoft Office Suite products (Excel, Word).
• General computer operation and literacy required.
• Experience with Workday preferred.

• Excellent organizational and communication skills.
• Ability to interface with cross‑functional teams and all levels of personnel/management.
• Strong problem‑solving and analytical skills.
• Ability to work independently, managing multiple responsibilities (self‑starter, self‑motivated).
• Solid organization and time‑management skills.
• Effective verbal and written communication skills.
• Strong writing skills.
• Resourcefulness, flexibility, and resiliency to operate in a dynamic work environment.

• Adjust to last‑minute changes quickly and with ease.

Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply.