Claims Compliance Analyst

Job Summary

Claims Compliance Analyst supports the Claims Regulatory Compliance and Resolution Team to establish and maintain industry best practices and provide regulatory compliance support to our business units. Responsible for monitoring, identifying, and distributing relevant legal and regulatory changes. Work closely with business units to ensure timely and compliant responses to consumers and regulatory agencies and accurate record keeping. Supports the organizational goal of delivering legendary service by providing timely and actionable reporting related to the nature and drivers of regulated complaints.

Also assists with market conduct examinations, reviewing company practices, and implementing recommendations and corrective actions to mitigate compliance risks.

• Manage complaint investigations, draft compliant regulatory responses, perform root cause analysis, and collaborate across teams to improve processes and ensure adherence to regulatory standards.
• Perform key activities in the tracking, monitoring, analysis and distribution of relevant legal and regulatory changes in direct partnership with the Office of the General Counsel (OGC) and the Regulatory Affairs departments.
• Hold regular Leg/Reg Compliance Workgroup with identified business partners.
• Help to determine the need for new and revised business policies & procedures to promote compliance in business activities.
• Provide recommendations to the business on the design of implementation action based upon changes in laws and regulations; and oversee and consult on the implementation.
• Aid the business in building/documenting policy and procedures.
• Perform compliance monitoring activities to assess whether identified and reported legal/regulatory changes and/or implemented processes are being adhered to within the business.
• Act as an integrated business partner by providing strategic, transactional and day‑to‑day compliance advice and direction.
• Prepare an annual compliance risk assessment for the business; regularly report risk assessment data to ACE Risk Management and Staff Officers.
• Develop key reports and other metrics useful for compliance and business purposes and activities.
• Proactively drive and support the delivery of appropriate legislative/regulatory compliance training and communication, focused on identified risks in addition to changes in statutes, regulations, and/or contractual requirements.

• Bachelor’s or equivalent combination of education and experience.
• 4-6 years corporate compliance administration or related experience.
• Works effectively with all levels of management; excellent verbal and written communication skills at all levels across the organization.
• Strong research and analytical skills; ability to analyze and interpret federal and state regulatory documentation.
• Knowledge of insurance products, laws and services preferred.
• Proficiency with Microsoft Office software, including Outlook, Word, PowerPoint, Excel and Access required; ability and desire to learn other technology.
• Solid organizational skills; teamwork/alliance building; self‑management; ability to prioritize based on regulatory/operating risk and business needs.
• Strong integrity, ethics, and commitment to doing the right thing.

Occasional travel to off‑site business meetings or conference.

Starting pay range: $80,100.00 – $. Full‑time positions eligible to participate in incentive program based upon the achievement of organization, team and personal performance.

• Health coverage for medical, dental, vision.
• 401(K) saving plans with company match and pension.
• Tuition assistance.
• Floating holidays and PTO for community volunteer programs.
• Paid parental leave.
• Wellness programs.
• Employee discounts (membership, insurance, travel, entertainment, services and more).

AAA is an Equal Opportunity Employer. Our organization participates in E‑Verify. The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).