Senior Product Manager, Systems and Fraud Prevention

Company Overview

Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters worldwide.

Senior Product Manager for Payment Systems and Fraud Protection. Drive strategy, roadmap, and execution for key payment system modernization efforts within Nelnet Campus Commerce (NCC). Manage cross-product fraud protection, detection, and reporting initiatives and partner with engineering, design, security, and compliance teams.

• Own the end-to-end product strategy and roadmap for core work streams within our platform, aligning stakeholders across engineering, design, operations, and executive leadership.
• Translate insights from colleges, universities, students, and payers into prioritized product requirements that balance institutional needs with scalable platform architecture.
• Lead discovery efforts including client interviews, advisory councils, and feedback loops to validate problems and pressure‑test proposed solutions before build.
• Lead the charge to define strategic and novel applications of AI in our products.
• Define and track success metrics (adoption, retention, NPS) and use data to inform trade‑offs and continuously improve outcomes post‑launch.
• Partner with engineering leadership to break down complex modernization initiatives into incremental, shippable releases that minimize disruption to existing clients.
• Collaborate closely with compliance, security, and risk teams to ensure all releases meet PCI Level 1 standards and applicable higher education regulatory requirements.
• Influence cross‑functional roadmap decisions across integrated products (payment plans, cashiering, refunds, storefronts) to ensure a cohesive client and student experience.
• Represent the voice of the client in executive forums, providing clear recommendations supported by qualitative research and quantitative analysis.

Annual compensation range: $100,000 – $150,000, depending on experience. Position offers a hybrid work option: associates living within 30 miles of an office location may work remotely part of the week, with on‑site presence three days per week.

• Required:
  
  Bachelor’s degree in Business, Computer Science, Finance, or a related field.
• Preferred:
  Advanced degree in a related discipline.
• Product management certifications are a plus.

• 3+ years of product management experience, including managing complex platform or SaaS products.
• Experience delivering AI‑enabled software to market.
• Proven track record of shipping products in agile environments while partnering directly with engineering teams.
• Experience defining and using product metrics to drive prioritization and measure success.
• Preferred:
  Experience in higher education technology, payments, or fintech.
• Familiarity with compliance, payment processing workflows, or ERP integrations (Workday, Banner, People Soft, Colleague).
• Demonstrated experience leading fraud detection and prevention initiatives.

• High agency: owning outcomes beyond scope, removing blockers proactively.
• Design taste: prioritizing elegant, intuitive solutions over feature accumulation.
• Strong strategic thinking: connecting product decisions to long‑term business outcomes.
• Influence without authority: building alignment across engineering, design, executive, and client‑facing teams.
• Customer obsession: rigorous discovery practices and translating client feedback into clearly framed problems.
• Data fluency: using quantitative analysis and qualitative research to make prioritization decisions.
• Agility in ambiguity: making clear decisions with incomplete information while managing risk.

Medical, dental, vision, HSA and FSA, generous earned time off, 401(k) with student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance‑based…