Operations and Training Coordinator

Job Description

We are seeking a highly organized and technically capable Operations and Training Coordinator to support employee onboarding, operational systems coordination, training, help desk, and process documentation across the organization. This role combines administrative coordination, employee support, operational execution, and systems-oriented responsibilities to help ensure smooth day-to-day operations and deliver successful employee onboarding experiences.

The ideal candidate is organized, adaptable, process-minded, and comfortable working across multiple software platforms and operational workflows. This individual should be capable of coordinating tasks and people while also understanding how operational systems and processes connect across departments and companies.

• Coordinate employee onboarding activities, systems setup, and operational readiness for new hires
• Manage user accounts, permissions, software access, equipment coordination, and related onboarding tasks
• Assist employees with systems usage, troubleshooting, and operational support needs
• Coordinate and deliver onboarding and systems-related training for employees
  
  Maintain SOPs, training materials, onboarding documentation, workflow guides, and internal process documentation
• Organize schedules, records, files, operational workflows, and cross-functional administrative processes
• Assist with recruitment coordination, interview scheduling, and candidate communication
• Track onboarding progress, training completion, compliance-related documentation, and operational follow-through
• Coordinate meetings, follow-ups, communication, and cross-functional operational support activities

• Strong technical aptitude and ability to quickly learn and navigate multiple operational software platforms
• Strong critical and systems thinking
• Strong organizational, multitasking, and coordination abilities
• Strong written and verbal communication skills
• Comfortable managing multiple priorities in a fast-paced environment
• Professional handling of confidential information
• Experience with onboarding coordination, administrative operations, systems support, or workflow management (preferred)
• Experience creating, maintaining, and improving SOPs, process documentation, and training materials (preferred)

• Detail-oriented, dependable, and highly organized
• Strong follow-through and time management skills
• Comfortable working independently while collaborating across teams
• Process-minded with a focus on efficiency and continuous improvement
• Friendly, professional, and supportive communication style
• Adaptable in fast-paced or evolving work environments
• Enjoys helping employees succeed and improving operational workflows

Work Location:

In person