Manager, Client Solutions; Advertiser Suite

Free Wheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we’re making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world.

About the team Free Wheel takes an innovative, collaborative, and white‑glove approach in providing best‑in‑class services and forward‑looking business solutions for the media industry. This opportunity is at Free Wheel, a Comcast Company, and will be focused on the Advertiser Suite, that encompasses our Buyer Cloud and Curation Hub programmatic technologies. The Client Solutions team ensures our clients experience exceptional service from pre‑sales scoping through to implementation and retention.

We use our deep domain knowledge, system expertise and close engagement with our clients to ensure Freewheel is delivering to meet our client’s critical business challenges and evolving needs. We are tasked with delivering creative and custom software workflow solutions to the business challenges faced by the world’s largest Media Agencies and AdTech companies. We are a vital partner for other Freewheel functions, and your communication skills, passion for media, and business & technical acumen will all contribute to the development of complex solutions that power the future of the industry.

Your solutions will take many forms, from proof of concepts and demos to large multi‑fasceted deployments of new and existing demand‑side technologies and capabilities.

Reporting to the Director, Client Solutions, this is a line‑management role for Free Wheel’s Solutions Engineering function for our proprietary Buyer Cloud DSP (Demand Side Platform) and Curation Hub deal management tech. You will use your skills and experience to improve the scalability and sustainability of our global team for product implementations, improving our client’s time to value and return on investment for our products and services.

You govern the implementation and optimisation service model for our software and services, collaborating with other functions across Free Wheel to bring new technology to market, from Go‑To‑Market (GTM) strategy to general acceptance implementation and ensuring all our products have a best‑in‑class solution fit. You will be responsible for supporting our US pipeline working closely with your UK counterpart for a team who can be deployed on global, regional and/or local opportunities as required.

• Lead, develop, and manage a team of Solutions Engineers, including performance reviews, career planning, coaching, and day‑to‑day guidance to drive a high‑performance culture
• Own team resourcing and capacity planning, aligning headcount and skillsets to current and future pipeline demand
• Partner with commercial teams to support pre‑sales opportunities, ensuring effective requirements gathering and strong solution fit for prospective clients
• Oversee the end‑to‑end delivery of client solutions, including requirements definition, configuration, validation, and quality assurance
• Define and continuously evolve the Solutions Engineering service model to enable scalable, repeatable, and high‑quality implementations and optimisations
• Collaborate cross‑functionally with Revenue, Client Services, Product, Engineering, and HR to ensure alignment on priorities, execution, and organisational readiness
• Influence product development by working closely with Product and Engineering throughout the lifecycle to ensure solutions meet market and client needs
• Build and maintain senior stakeholder relationships, acting as a trusted technical advisor in strategic and executive‑level client engagements
• Establish and monitor performance metrics, quality standards, and delivery KPIs to drive operational excellence and continuous improvement
• Own escalation management and technical issue resolution frameworks, ensuring timely resolution of critical issues while maintaining client satisfaction and team effectiveness
• Othe…