Manager, Business Operations; Hybrid – Los Angeles HQ

Manager, Business Operations

Reporting to: SVP, Business Operations

This is a hybrid role based out of our Headquarters in Los Angeles, requiring in-office presence on Mondays, Wednesdays, and Thursdays, with the remaining workdays remote.

We are looking for a Business Operations Manager to work side-by-side with our executive team on the company's highest-priority initiatives. This role serves as a thought partner to senior leadership and an execution partner across departments, sitting at the intersection of strategic planning and operational execution.

This is a high-visibility role with direct exposure to the executive team and board, ideal for someone who thrives on both the rigorous analysis of big-picture challenges and the discipline of driving complex initiatives to completion.

• Partner with senior leaders on annual planning, long-term strategic planning, and organizational resource prioritization to help shape company direction
• Prepare board materials and executive presentations, translating complex topics into clear, compelling narratives that support decision‑making
• Conduct research and analysis to inform executive decisions on key strategic questions, including investment priorities, product development, and growth strategy
• Support franchisee communications, including written updates and network-wide presentations

• Own end‑to‑end management of cross‑functional strategic initiatives, from scoping and work planning through execution, testing, and success tracking
• Drive execution of the AI roadmap, strategic initiative roadmap, and new product launches
• Manage multiple stakeholders to ensure alignment, accountability, and timely delivery of key initiatives
• Serve as connective tissue across teams, ensuring cross‑functional coordination and momentum on priority projects
• Proactively identify risks and blockers, driving resolution with a solutions‑oriented mindset
• Make clear, data‑informed recommendations to senior leadership and project teams on go‑forward strategies and decisions

• 1–2 years of experience at a top‑tier management consulting firm
• Exceptional written and verbal communication skills, with the ability to tailor messaging for executives, cross‑functional teams, and franchisees
• Highly organized and detail‑oriented, with proven experience managing multiple concurrent work streams
• Comfortable operating in ambiguity and shifting between strategic thinking and hands‑on execution
• Strong judgment with the ability to know when to pivot, refine, or challenge a strategy—and the confidence to communicate that to senior leaders
• Strong interest in education and/or franchise business models