Vice President Client Services - Claim Operations

Primary Purpose

To be responsible for the administrative, managerial and client relationships associated with Client Services within the assigned region/Business Unit.

• Ensures contract compliance within an assigned region/Business Unit.
• Responsible for financials including accounts receivable, invoicing and pricing support within an assigned region.
• Responsible for client knowledge including threatened status and relationship with the company within an assigned region.
• Ensures renewal process is handled timely; negotiates and supports new contracts within an assigned region.
• Ensures compliance with corporate guidelines.
• Responsible for business planning and budgeting within an assigned region.
• Plans for staffing needs including succession, bench‑strength, and new business within an assigned region.
• Supports client relationships, builds executive relationships, and supports internal relationships.
• Supports business development and organization’s quality programs and performs other duties as assigned.
• Travels as required.

• Education & Licensing:
  Bachelor's degree from an accredited college or university with a major in Risk Management, Business Administration, or Finance preferred. An advanced degree with a professional designation (e.g., CPCU, AIC, ARM) preferred.
• Experience:
  
  Ten (10) years related experience or an equivalent combination of experience and education required, including three (3) years as an Area Account Executive on national accounts and five (5) years of claims/supervisory experience.
• Skills & Knowledge:
  In‑depth understanding of workers’ compensation, liability, and disability; excellent oral and written communication and presentation skills; PC literate, including Microsoft Office products; leadership, management, and motivational skills; analytical and interpretive skills; strong organizational skills; excellent interpersonal and negotiation skills; ability to work in a team environment; ability to meet or exceed performance expectations.

Sedgwick is an Equal Opportunity Employer and a Drug‑Free Workplace.