Project Manager, Operations Management, Office Administrator​/ Coordinator

Project Manager – West Star Aviation

West Star is the fastest growing maintenance repair organization in the industry. We recognize this is the result of our talented team of trusted employees working together to deliver customer service excellence. We are committed to providing our employees with personal and professional growth opportunities while fostering a culture of respect and well‑being with a small company feel.

When you join our team we don’t think you should have to wait for your benefits to kick in. That’s why when you start, they start with you! This includes medical, dental, 401K match, time off accruals, weekly pay days and much more. We don’t want you to live to work, we want you to work and live
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• Assist with work order processing, coordinate with customers on squawk approval, deposit processing, and close work orders.
• Support customer contact and support as primary functions and interface with department managers.
• Coordinate with Senior Project Manager on projects and manage multiple projects independently.
• Pre‑arrival coordination of assigned customer projects and arrival de‑brief coordination.
• Plan and coordinate overview of aircraft workflow, providing schedule calendars as necessary.
• Communicate with any department if problems arise and serve as central point of contact for customers and West Star personnel.
• Assist in project management, pricing and customer support roles.
• Assist Sales and Contracts Departments as needed for assigned aircraft.
• Post‑departure follow‑up with customer.
• Effectively and clearly communicate in English.
• Any other job‑related duties as assigned by management.

• High school diploma or equivalent.
• Airframe and Powerplant License beneficial.
• Aviation specific training a benefit.
• College education or degree beneficial.
• Management, leadership, and customer service training beneficial.
• Valid driver’s license approved for airline travel and/or a valid passport is ideal, but not mandatory.

5-10 years prior experience in business aviation MRO activities is preferred. General experience with FAA paperwork, work order and billing processes. Extensive customer contact and customer service experience required.

Team players who are self‑motivated, can perform in a fast paced environment, are well organized, have a high attention to detail, strong written/verbal/analytical and interpersonal skills, and follow all company/FAA safety rules and guidelines.

• Lift 50 lbs.
• Routine walking, bending, squatting, sitting and use of stairs.
• Routine or repetitive motion with arms and hands.
• Basic personal computer operations.

• Work with others in a professional manner.
• Prioritize workload.
• Coordinate projects.
• Extensive customer contact skills.
• Understanding and implementation of regulations and guidelines.

Work with minimal supervision. Work with other project managers coordinating projects in a cooperative manner.

The majority of work will be accomplished in an office environment. Will also work in a hangar environment which can include varied temperatures from very hot to very cold. Some varied positions in and around aircraft.

Personal computer.

• Benefits Effective Day One for Eligible Employees
• Medical, Dental and Vision Coverage with Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Life Insurance, Disability Benefits & Supplemental Benefits
• 401(k) Plan with Employee Contributions & Employer Match
• Paid Company Holidays & Weekly Paid Time Off Accruals
• Flexible Work Schedules include 5x8, 4x10 and 3x12
• Weekly Competitive & Industry Leading Pay means you are paid more often
• Bonus Opportunity based on Company and Site Performance
• Internal Mobility & Career Advancement opportunities