Manager, 3rd Party Vendor Relationships

Responsibilities

• Oversee service delivery from third‑party HR vendors, ensuring alignment with organizational standards and policies.
• Develop, implement, and manage service level agreements (SLAs) across financial, operational, and quality metrics.
• Monitor vendor performance through data analysis, reporting, and performance metrics to ensure contractual obligations are met.
• Lead regular business reviews with vendors to assess performance, identify risks, and drive continuous improvement.
• Partner with cross‑functional stakeholders (HR, Procurement, Finance, Legal, Compliance) to manage vendor relationships and resolve issues.
• Conduct audits and evaluations of vendor services, including user satisfaction and compliance to policies and standards.
• Identify opportunities for cost savings, efficiency improvements, and service enhancements using vendor spend and performance data.
• Support contract lifecycle management, including negotiations, renewals, and changes to scope or services.
• Ensure adherence to internal policies including Procurement, Finance, Quality Assurance, and Ethics & Compliance requirements.

• Bachelor’s degree required (Human Resources, Business Administration, Supply Chain, or related field)
• Advanced degree (MBA or related) preferred
• Minimum of 6–8 years of relevant experience in vendor management, outsourcing, HR operations, or related field (aligned to manager‑level expectations; catalog indicates broader roles scale beyond entry‑level responsibilities)
• Experience managing third‑party vendors, including performance management and contract oversight
• Strong understanding of service level agreements (SLAs), KPIs, and vendor governance practices
• Demonstrated ability to analyze performance metrics and translate insights into actionable improvements
• Proven ability to collaborate cross‑functionally and influence stakeholders at multiple levels
• Strong problem‑solving, communication, and organizational skills
• Knowledge of compliance, risk management, and audit practices related to vendor services.
• Experience supporting HR functions (e.g., benefits administration, payroll, talent services) through outsourced vendors preferred.
• Background in healthcare, medical device, or regulated environments preferred.
• Familiarity with procurement and contract management processes preferred.
• Experience working in a global or matrixed organization preferred.
• Demonstrated experience leading vendor transformation or optimization initiatives preferred.
• Proficiency with analytics tools and reporting platforms preferred.