Senior Manager, Sales Operations

Responsibilities

• Understands company strategy, market opportunities, and corporate strategic imperatives
• Development of key performance indicators (KPIs) that drives a linkage of corporate strategy to commercial objectives through KPIs and related insights
• Develop, implement, and execute incentive compensation plan aligned to achieve corporate strategy and manage the partnership with third‑party vendor IQVIA
• Builts and maintains strong rapport with commercial business partners in sales, marketing, market access, and customer care to develop KPIs in support of their respective initiatives and ensure ongoing operational needs are met
• Drives continuous improvement, automation, and self‑service of insights consumption for the commercial team with tools such as , reporting, and training
• Conducts analysis and makes recommendations for commercial initiatives to drive growth and achievement of commercial strategy and objectives
• Proactively connects the dots across commercial teams & IT to drive alignment of strategy and tactics as well as inform prioritization decisions
• Through insights and connectivity with commercial teams, identifies and evaluates fundamental underlying commercial challenges, providing recommendations for actions needed to improve and/or mitigate risk
• Develop proper documentation of all processes
• Performs other duties as required

• Bachelor’s Degree (preferred field of study: Business Administration, Finance, etc.)
• 10+ years related experience that includes business analysis/reporting and incentive compensation management
• 5+ years people management experience
• Ability to analyze business processes, design process improvements, and train business users on the new processes
• Outstanding data management/analysis capabilities required
• Experience supporting or working with a commercial organization, preferably in the pharmaceutical or medical device industry
• Experience driving commercial/sales process improvement
• Demonstrated ability to develop and communicate KPIs, insights and related recommendations
• Experience working with , and other analytical tools
• Advanced Microsoft Excel (including VBA), and  dashboard and reporting skills preferred
• Knowledge of  concepts including standard object features, console configuration, workflows, validation rules, Process Builder, Visual Flow, reporting, security settings, role hierarchy, Salesforce Lightning preferred
• Proven problem solving and critical thinking skills
• Experience working in a fast‑paced, high‑growth, performance and deadline driven environment