Senior Demand Generation Operations Manager

Role Overview

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data, and AI to help organizations deliver more personalized service, improve operational efficiency, and build stronger customer relationships. You will partner closely with Demand Generation, Sales, and BDR teams to execute high-impact initiatives and serve as a trusted, high-ownership operator reporting to the VP of Demand Generation Operations.

• Execute high-priority Demand Generation Operations initiatives across marketing systems, BDR operations, and go-to-market processes.
• Autonomously own demand generation transformation projects across digital, event, field, and other marketing and BDR roles.
• Improve existing work streams or operating cadences such as BDR operations (workflows, data quality, routing logic, pipeline generation and progression across inbound and outbound motions) and Mar Tech operations (campaign execution, lead management, and system performance).
• Identify operational gaps and inefficiencies, and drive resolution through process improvement, system changes, or cross-functional alignment.
• Support execution of cross‑functional projects such as lead‑to‑cash improvements, data and process standardization, and AI‑enabled workflow initiatives.

• 12+ years of experience in B2B SaaS Marketing Operations, Revenue Operations, Demand Generation or related fields.
• Hands‑on experience in Marketing Operations, including marketing automation, lead management, and campaign execution processes.
• Experience supporting BDR or sales development organizations, including familiarity with prospecting workflows, routing, and pipeline management.
• Experience executing cross‑functional transformation initiatives (e.g., process redesign, system implementation, or workflow optimization).
• Ability to work effectively in a fast‑paced, matrixed, global organization with shifting priorities.
• Strong communication and stakeholder management skills, with the ability to execute autonomously.
• Strong analytical skills with the ability to interpret data and drive operational decisions.

• Familiarity with CRM, Marketing Automation, ABM, and Sales Engagement platforms.
• Experience supporting AI‑enabled or data‑driven GTM workflows.
• Demonstrated ability to step into ambiguous situations and drive execution without defined playbooks.

Market‑competitive salary with an anticipated base compensation range of $ – $. Additional commission or performance‑based bonus opportunities may also be available.

• Medical, Dental, and Vision Insurance.
• Telehealth coverage.
• Flexible work schedules and work‑from‑home opportunities.
• Development and career growth opportunities.
• Open Time Off in addition to 10 paid holidays.
• 401(k) matching program.
• Adoption assistance.
• Fertility treatments.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.