Marketplace Trust and Safety Manager

• Collaborate with data and business operations team to design a purpose-built fraud identification system, leveraging experience in common fraud patterns and detection best practices
• Conduct in-depth investigations of suspicious activity on our platforms
• Design and execute enforcement actions where necessary, in collaboration with legal, brand protection, and information security teams
• Create standard operating procedures for all repeatable processes to drive increasingly standardized day-to-day execution
• Document everything in high degree of detail for reference in post-enforcement appeals and legal processes
• As case load requires, manage a team of agents to investigate suspicious activity

• 5+ years of experience in marketplace / e-commerce trust & safety with some portion as a primary owner of a trust & safety function
• Highly organized and detail oriented with a strong internal sense of urgency to tackle cases
• Strong analytical and problem-solving skills; comfortable using data to drive decisions
• Excellent project management, communication, and cross-functional collaboration abilities
• Passionate about building safe, transparent, and user-first marketplaces.

Demonstrates expertise in fraud identification and investigation within marketplace and e-commerce environments, with a strong focus on analytical problem-solving and project management. Capable of leading teams and collaborating cross-functionally to ensure safety and transparency in user experiences.

• Marketplace Trust & Safety Experience
• Fraud Detection Best Practices
• Analytical Problem-Solving Skills
• Project Management
• Cross-Functional Collaboration

• Fraud Identification
• Data Analysis
• Standard Operating Procedures
• Enforcement Actions
• Investigative Techniques

• Highly Organized
• Detail Oriented
• Strong Communication
• Internal Sense of Urgency

• E-Commerce
• Trust & Safety
• Legal Processes
• Brand Protection
• Information Security