Finance Business Process Manager

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity.

Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

The Business Process Manager will be a team member tasked with driving application, system, and automation changes for the broader finance team. You will be supporting efforts across the CAO organization including the areas of Quote-to-Cash, Record to Report, Procure to Pay, and Hire to Retire. Working with business applications such as Oracle ERP Cloud, Zuora Billing, Salesforce, and Conga/Apttus CPQ will be central to the position.

This role is about supporting run-the-business, optimization, and project level initiatives as a business lead. This individual will be required to build business cases, manage prioritization, document requirements, coordinate testing efforts, and spearhead change management for the efforts they support. As the strategic owner driving automation at scale, you will foster robust relationships with the key business partners, DTS, and the CAO leadership team to deliver measurable outcomes.

Strong critical thinking, organizational, and communication skills are required. The best candidates are familiar with the operational tasks on a monthly and quarterly basis in a Finance organization as well as how to execute projects based on the software development lifecycle.

This position is an individual contributor role reporting to the Senior Business Process Manager.

Responsibility

• Serve as a team member on the Business Process team supporting run-the-business (RTB), optimization, automation, and project initiatives across various Finance processes and IT systems

• Build relationships with Finance, DTS (IT), and Product-Led-Growth (PLG) stakeholders to understand their requests and needs as well as advocate for finance needs in front of other stakeholders

• Examine current state process, diagnose challenges, and brainstorm and evaluate possible solutions for the best return on investment

• Translate pain points into an enhancement request by collecting and condensing the relevant details

• Monitor progress and communications in Jira, Service Now, and Slack channels

• Collaborate with other teams such as the Intelligent Platform Automation team and Alteryx CoE team where there is overlap or dependencies between different applications, software, and tools

• Partner across the accounting operations teams to drive enhancement, transformation, and automation delivery and ensure alignment on priorities

• Prepare user training documents and deliver end user training when appropriate

• Encourage the sharing of best practices and insights among all members of the team

• Inspire change and collaboration among diverse and distributed teams

• Manage workload independently and remain organized and communicative to provide updates, highlight risks, and raise escalations as appropriate

• Support the implementation of new boundary systems, AI tools/platforms, and process changes as business lead

• Support RTB requests for Oracle ERP Cloud, Zuora Billing, Salesforce, and Conga/Apttus CPQ advocating and delivering change for Finance users

• Attend status calls with IT vendor to collaborate and ensure on-time delivery

• Synthesize optimization, automation and RTB updates into executive level summaries and communications

• Build rapport with Finance end users and executives fostering trust and partnership

• Disseminate information clearly and effectively to ensure cross-functional dependencies are identified and mitigated

Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the…