Customer Business Operations Specialist III

Responsibilities

• Support customer demand planning and delivery management activities for assigned customer accounts
• Coordinate with Sales, Business Management, WWOPS, Order Management, and other stakeholders to support customer delivery commitments
• Monitor customer demand changes, forecast updates, and operational impacts
• Identify and communicate delivery, operational, contractual, and revenue-related risks to management and business partners
• Assist in evaluating business impacts and implementing approved mitigation plans
• Support execution of customer agreements, enhanced terms, and entitlement-related activities
• Work collaboratively with cross-functional teams to support achievement of customer and business objectives
• Gather, analyze, and maintain customer and operational data to support decision-making

• Bachelor's Degree or equivalent experience
• Typically 4–7 years of experience in Sales Operations, Customer Business Operations, Order Management, Revenue Operations, Supply Chain, Customer Support, Demand Planning, or related business functions
• Experience supporting customer-facing operational processes within a cross-functional business environment
• Basic understanding of customer demand planning, customer fulfillment, order management, and revenue-related processes
• Strong analytical, organizational, and problem-solving skills
• Experience with ERP systems (SAP preferred), Microsoft Excel, and operational reporting tools

Demonstrates expertise in customer demand planning, order management, and revenue operations, with a strong ability to analyze data and support cross-functional collaboration to achieve business objectives.