Strategic Business Operations Manager

• Translate annual and multi-year strategic priorities into clear operating plans, milestones, and review cadences that connect leadership intent to measurable outcomes
• Structure executive and leadership discussions, including OKR and priority-setting forums, to surface tradeoffs, drive decisions, and ensure commitments are documented and followed through
• Own and continuously improve the company's enterprise operating rhythm, including executive planning sessions, leadership offsites, All Hands, and quarterly and annual business reviews
• Maintain enterprise-level visibility into critical initiatives, dependencies, risks, and outcomes, surfacing issues early and aligning leaders on mitigation and course correction
• Design and maintain KPI frameworks, dashboards, and reporting mechanisms that inform executive decision-making and reinforce accountability
• Develop executive-ready insights, recommendations, and materials for senior leadership consumption
• Contribute to competitive and market analyses in support of decision-making, partnering with relevant internal teams and Rakuten international as needed
• Use Claude and similar AI tools to produce first-pass drafts of executive materials and rapid competitive scans; build simple, repeatable prompt/agent workflows to standardize outputs and reduce cycle time for exec cadence

• Bachelor's Degree required
• 7+ years of experience in Strategy & Operations, Business Operations, Consulting, Corporate Strategy, or a Chief of Staff-adjacent role; 8–10+ years preferred
• Proven ability to operate independently in highly ambiguous environments with limited precedent
• Demonstrated experience partnering directly with senior executives and influencing outcomes without formal authority
• Strong executive presence with the ability to adapt communication style and persuade diverse stakeholders
• Experience shaping enterprise operating models, planning processes, or decision frameworks
• Highly analytical, with the ability to synthesize complex information into clear, executive-ready insights
• Motivated by improving how an organization runs rather than owning a single function or team
• Experience utilizing generative AI tools (e.g., Claude, ChatGPT, Bard) for content creation and workflow automation in a professional setting

Demonstrates expertise in Strategy and Operations, with a strong focus on developing and implementing enterprise operating models and decision frameworks. Proficient in utilizing generative AI tools for content creation and workflow automation to enhance organizational efficiency.

• Strategy & Operations Experience
• Executive Communication Skills
• KPI Framework Development
• Generative AI Utilization
• Analytical Problem-Solving

• Strategic Planning
• KPI Development
• Data Analysis
• Decision Frameworks
• Business Operations

• Influencing Without Authority
• Adaptability
• Executive Presence
• Stakeholder Engagement

• Bachelor's Degree

• Enterprise Operating Rhythm
• Executive Planning
• Market Analysis
• Leadership Offsites

• Claude
• ChatGPT
• Bard