Inventory Control​/ Quality Assurace

Job Description

Job Description

Full job description

Title:

ICQA/Success Supervisor

Location:

Rancho Domiguez

Role

Description:

ICQA/Success Leader you will be responsible for overseeing our inventory control processes and developing a team of associates in our fulfillment center. Will be heavily involved in driving process improvement, maintaining a safe work environment, and tracking performance/employee engagement. This role will report directly to the SFN Partner network local building leadership teams but will be directly responsible for the daily ICQA and Merchant Support functions at the site

Responsibilities:

• Track ICQA merchant tickets progress and follow up with support/resolution where necessary. Follow best practices for each task and ensure timely resolution for each task.
• Work directly with Shipbob merchant care leaders and teams to help resolve all merchant issues and concerns.
• Ensure quick and accurate response to Jira tickets raised by the Merchant Care team, coordinating with operations teams where necessary
• KPIs:
  Complete all daily and weekly tasks, keep credits for lost inventory to a minimum, ensure research for missing inventory is completed within 24 hours
• Communicate through slack on any issues and help needed with orders or system issues
• Ensure work is completed by SLA and all tasks are closed accordingly
• Track KPIs for picking and packing to ensure team is meeting OPH requirements
• Respond to CT request and questions in a timely manner
• Assist in troubleshooting inventory issues and order concerns
• Ensure SOPs are being followed on all aspects of the account and team is cleaning at end of shift
• Sending recap at end of shift and checklist to ensure all tasks are closed accordingly
• Ensure team is delegated according to work volume and we are pushing team to always avoid OT
• Report any issues, concerns, suggestions to OM whenever needed
• Ensure that we meet and exceed our merchant’s expectations
• Train team members in your facility and set expectations
• Additional duties and responsibilities as necessary

Skills Required:

• Computer Skills
• 2 yrs of supervisor experience and managing 30+ people
• Able to send detailed emails
• Time Management and Organized
• Able to work scheduled shifts including overtime, and/or weekends based on business needs and consistently arrive for work on time.
• Ability to lift up to 50 lbs without restriction
• Able to stand and walk continuously during shift
• May be required to help in other departments as needed
• Willing to get your hands dirty to get a task completed
• Have the ability to adapt to change quickly
• You are extremely detail oriented
• Ability to quickly understand new processes and identify operational opportunities

Other:

• Reliable Transportation
• Bilingual Required
• 2 yrs of supervisor experience and managing 30+ people
• Can send detailed emails and communicate through slack

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Expected hours: 40-55 per week