Alternative Health & Advocacy Solutions COE Senior Project Manager

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

This position is fully remote - hybrid model available if this is a preference.

The Senior Project & Program Manager, Alternative Health & Advocacy COE serves as a strategic owner and one of the primary relationship leads for Meritain's navigation, advocacy, and emerging Alternative Health partner portfolio. This role is responsible for overseeing partner performance, operational readiness, service delivery, governance, and cross-functional initiatives that support organizational growth, client success, and partner effectiveness.

Acting as the central liaison between external partners and internal stakeholders, the Senior Project & Program Manager collaborates closely with Sales, Client Management, Product, Operations, Implementation, and Executive Leadership teams to ensure partner solutions are effectively positioned, implemented, and supported throughout the client lifecycle. The role serves as a subject matter expert on navigation, advocacy and Alternative Health solutions, providing strategic guidance and operational leadership to internal teams, clients, consultants, and partners.

In addition to relationship ownership, this position leads complex projects and programs associated with partner integrations, operational improvements, service delivery, and business growth initiatives. Success in this role requires strong relationship management, project and program leadership, operational excellence, strategic thinking, and the ability to influence cross-functional teams to deliver business outcomes that enhance client experience, retention, growth, and innovation.

• Serve as one of the primary relationship owners for designated navigation, advocacy, and Alternative Health partners.
• Lead partner governance, performance management, operational reviews, and strategic planning activities.
• Serve as one of the primary internal subject matter experts for navigation and advocacy solutions.
• Partner with Sales and Client Management teams to support prospect discussions, client strategy, renewals, consultant inquiries, and growth opportunities.
• Represent the Alternative Health & Advocacy Center of Excellence in internal and external stakeholder engagements.
• Monitor market trends, partner innovation, competitive positioning, and emerging opportunities to inform partnership and solution strategy.

• Lead complex projects and programs from initiation through implementation, ensuring successful delivery within established timelines, scope, and business objectives.
• Drive cross-functional collaboration across operational, implementation, product, technology, and service teams to support partner solution delivery and ongoing optimization.
• Develop and maintain scalable operational processes, implementation playbooks, training materials, and partner enablement resources.
• Identify operational risks, service challenges, and process improvement opportunities, leading resolution efforts through completion.
• Support the integration and evolution of navigation and advocacy partners within Meritain's broader Alternative Health strategy and portfolio.

• Develop and execute comprehensive project and program plans, including objectives, deliverables, timelines, resource allocation, and risk mitigation strategies.
• Ensure projects and programs align with business priorities, organizational standards, and strategic objectives.
• Manage project financials, including budget planning, cost tracking, forecasting, and reporting.
• Establish and monitor key performance indicators (KPIs) to measure project, program, and partner outcomes.
• Lead change management efforts to support successful implementation and adoption of new initiatives.
• Promote continuous improvement by identifying best practices, sharing knowledge across teams, and enhancing project delivery processes and outcomes.
• Utilize reporting and data visualization tools to communicate project status, operational performance, and program results to stakeholders and leadership.

• 7+ years of experience in project management, program management, partner management, account management, healthcare operations, or related business functions.
• Demonstrated experience leading complex cross-functional initiatives and managing strategic external relationships.
• Strong knowledge of healthcare navigation, advocacy, benefits administration, Alternative Health solutions, or related healthcare services.
• Proven ability to influence stakeholders and…