Communications Operations Manager

Job Description

Job Title:Communications Operations Manager

Working Model:Hybrid (Wednesday is an anchor day; events and additional on-site days are negotiable)

Working Days:Monday – Friday
Working Hours:Standard 8-hour shift (flexibility for occasional early morning meetings with international team members)

Pay:$35/hr

About the Role
We are seeking a Communications Operations Manager to enable a high-performing team of Communications Business Partners by ensuring seamless, effective, and timely operations.

This hands-on, mid-level contract position is ideal for someone who excels at bringing structure to complex environments, enabling team members to do their best work, and driving operational excellence. You will play a pivotal role in keeping the team connected, organized, and effective across a range of internal communications initiatives.

Key Responsibilities

• Team Coordination:
  Oversee daily operations for a team of seven Communications Business Partners, keeping priorities, timelines, and deliverables consistently on track.

• Event Logistics:
  Plan and manage logistics for internal engagement activities (e.g., town halls, leader office hours, coffee chats, and functional events), collaborating closely with administrative and event management teams.

• Calendar Management:
  Maintain and optimize team calendars, aligning schedules for leadership engagements, key milestones, and communications initiatives. Proactively resolve scheduling conflicts.

• Channel Management:
  Manage shared communication channels and mailboxes, triaging requests and ensuring timely and effective responses or escalation.

• Process Improvement:
  Develop, organize, and enhance SOPs, templates, and documentation to support consistency and efficiency. Oversee shared drives and knowledge management to ensure information is accessible and up-to-date.

• Cross-Functional Coordination:
  Work collaboratively with communications colleagues and stakeholders throughout the organization, including administrative, events, and operational teams.

• Operational Excellence:
  Identify and implement solutions to streamline processes and enhance team productivity.

Qualifications

• 5–8 years of experience in corporate operations, administration, coordination, or similar roles
• Proven ability to manage multiple priorities and complex work streams
• Exceptional attention to detail and proactive, solutions-oriented approach
• Comfortable working in fast-paced, collaborative environments
• Strong interpersonal and relationship-building skills
• Effective, professional communicator
• Experience supporting internal communications teams (preferred)
• Graphic design skills (preferred)

Technical Skills

• Advanced proficiency in Google Workspace (Docs, Sheets, Slides, Calendar, Gmail)
• Experience with collaboration tools (e.g., )
• Ability to quickly adapt to new platforms and systems

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account.

In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.  for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.