Business Partner Account Manager

We are UMG, the Universal Music Group, the world’s leading music company. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.

We are seeking a Business Partner Account Manager in our Digital Operations group that globally supports UMG’s owned and associated labels to set up new releases, manage the ongoing delivery of new releases and catalog to business partners, and drive the introduction of new processes, product types and services with a continuous improvement focus. The successful candidate will oversee designated aspects of Business Partner operations and act as the key operational UMG contact for assigned partners, while serving as an internal point of contact for Digital Strategy, Commercial, Business & Legal Affairs, and Rights teams on new partner developments, onboarding activities, and emerging digital initiatives.

• Business Partner Onboarding & Approval Process Implementation: Ensure the agreed partner setup process required between Business & Legal Affairs and the global digital supply chain is implemented in response to partner account setup requests.
• Business Partner Account Management & Internal UMG Account Support: Manage the ongoing operational and technical relationship management of UMG digital business partners, raise issues with effective communication, provide partner‑specific operational guidance and best practices to internal stakeholders to support successful content delivery and issue resolution.
• Data Stewardship: Run, analyze and reconcile repertoire data using comparison techniques as needed for specialized business partner activities, maintain and update digital records including version control and replacements, collaborate cross‑functionally with internal stakeholders to ensure data accuracy and process adherence.
• Business Partner Fulfillment Support: Manage individual partner content fulfillment as appropriate and in line with partner and UMG business expectations, serve as point of contact for Label Production & Release Support Management teams to troubleshoot content and technical issues with designated partners.
• Business Partner Catalog Backfill: Manage catalog backfill initiatives across the global digital supply chain, remedy catalog gaps due to ingestion incidents and support catalog expansion efforts, act as a liaison within UMG for operational and technical integration activities related to catalog availability, distribution capabilities, and repertoire management enhancements.
• Digital Supply Chain Improvements: Specify future enhancements noted from technical relationships with partners, observe global digital supply chain processes and identify key areas for improvement, support the implementation of new digital fulfillment guidance for emerging digital initiatives, evolving content management capabilities, and new partner requirements.
• Emerging Business Models & Partner Operations Support: Support operational readiness for new partner types, products, and services, including AI‑related platforms and emerging technologies; coordinate with the Business Partner Account Management team leader to evaluate onboarding requirements, operational impacts, and ongoing support models for evolving business opportunities.
• Meeting Attendance and Participation: Organize and participate in meetings as necessary to meet UMG and business partner objectives.

• Excellent interpersonal skills with the ability to communicate effectively regarding complex issues with people at all levels within the business.
• Excellent organizational skills with attention to detail, sharp time/project management skills.
• Solutions‑ and results‑driven, conscientious, with a consistent desire to see a job through to conclusion.
• Proven ability to identify improvements to current working methods and systems and facilitate the implementation of change.
• St…