Billing Specialist, National Accounts

Introduction

Are you committed to community safety? We work hard to protect clients, customers, and teammates from fire hazards by installing, maintaining, and inspecting fire suppression systems. Our fire suppression systems ensure uninterrupted operations in businesses you likely visit, and our technicians take pride in their communities, prioritizing safety for all. If you share this passion and commitment, let's talk about how you can join us in our mission and build your future with us!

The National Accounts Billing Specialist at Marmic Fire & Safety is responsible for processing, data entry, and accurate billing of Fire Protection service orders for National Account Customers. This role ensures each work order is invoiced with precision and resolves any discrepancies to maintain Accounts Receivable metrics. The specialist manages billing tasks across various customer-specific software portals and collaborates with Marmic branches and partner affiliates to address any issues related to billing and payment.

• Billing and Data Entry:
• Post job processing of completed work orders in Marmic’s software portals.
• Perform data entry, paperwork submission, and invoicing through assigned customer-specific software portals.
• Produce accurate line-item billing on a per-job basis, adhering to various customer-requested formats.
• Issue Resolution and Management:
• Document and resolve pricing questions or concerns with internal branches or customers.
• Work with Marmic branches and/or partner affiliates to address missing paperwork and pricing issues.
• Monitor and manage customer Accounts Receivable reports to ensure timely payments and adherence to AR metrics.
• Resolve short pays, over payments, and other payment discrepancies.
• Customer and Internal Relations:
• Collaborate with Marmic National Account CSR’s and the Department Manager to keep customer pricing sheets up to date.
• Ensure accurate paperwork and documentation for each service order.
• Maintain professional relationships with branch and affiliate partners.
• Administrative Duties:
• Ensure jobs are ‘pre-billed’ and prepared for post-job processing.
• Support successful monthly closings with complete and accurate job progression and processing.
• Maintain customer scopes of work and job/customer-specific pricing as assigned.
• Meet or exceed all customer service metrics (KPI’s or SLA’s) and support Marmic branches and partner affiliates for success.

• High School Diploma or equivalent required; undergraduate degree in business management or similar fields preferred.
• Strong work ethic and well-organized with a professional and reliable attitude.
• Proficient in Excel, Google Sheets, Microsoft Word, and Google Docs.
• Detail-oriented with strong problem-solving skills and the ability to communicate effectively both verbally and in writing.
• Ability to develop strong working relationships with customers and Branch Managers.
• Ability to work in a fast-paced, high-volume environment with emphasis on accuracy and timeliness.
• Capability to interact professionally in high-stress situations and thrive in a team-oriented environment.
• Must pass pre-employment background and substance abuse screening upon hire and throughout employment.

• Prior experience in billing or Accounts Receivable.
• Fluent in Spanish.

At Marmic Fire and Safety, we offer more than just competitive pay. As a full-time employee, you'll enjoy a range of great benefits, including the below. Join us and enjoy a rewarding career with excellent perks!

• Employee Ownership Program
• Company-paid training programs and on-the-job training.
• Tele-health services if healthcare coverage is elected
• 401K plan with up to a 4% company match
• Medical, Dental and Vision Insurance effective the first of the month following your start date
• Accrual of up to 13 days of Paid Time Off (PTO) in your first year
• 7 Paid Holidays annually

Since 1951, Marmic has focused on one mission: protecting the communities we serve. What began as a small, family-run fire protection business has grown into a trusted national partner for complete fire and life safety services. With 1,300+…