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Product Operations – Customer Setup
Job in
California, Moniteau County, Missouri, 65018, USA
Listed on 2026-08-17
Listing for:
Jobtailor
Full Time
position Listed on 2026-08-17
Job specializations:
-
Business
Customer Success Management -
Customer Service/HelpDesk
Customer Success Management
Job Description & How to Apply Below
Requirements
- 3+ years in product operations, product management, program management, consulting, customer success, account management, or a customer-facing analytical role supporting B2B SaaS
- Experience using data to size opportunities, diagnose root causes, analyze support trends, and measure whether fixes reduce customer friction
- Strong customer judgment and ability to understand onboarding, setup, access, identity, or spend-management friction
- Ability to translate qualitative feedback and cross-functional input into crisp requirements, prioritized action plans, and durable operating processes
- Comfort working in ambiguous, technically complex areas and driving clarity across Product, Engineering, CX, Sales, CSM, Data, and Operations
- Strong problem solving, prioritization, and communication skills, with a bias to ship improvements quickly and measure impact
- Experience using AI tools for analysis, workflow automation, enablement, or direct product/process improvements
- Comfortable working in-person at the New York or San Francisco office at least 3 days/week
Demonstrates expertise in Product Operations and Customer Success, leveraging data analysis to identify and resolve customer friction while collaborating effectively across cross-functional teams. Proficient in translating customer feedback into actionable requirements and operational improvements.
Highest-signal resume keywords- Product Operations Experience
- Data Analysis for Customer Insights
- Cross-Functional Collaboration
- AI Tools for Workflow Automation
- Customer Success Management
Hard Skills
- Product Management
- Program Management
- Customer Onboarding
- Root Cause Analysis
- Data-Driven Decision Making
- Process Improvement
- Customer Experience Optimization
- B2B SaaS Support
- Prioritization Skills
- Problem Solving
- Strong Communication Skills
- Customer Judgment
- Adaptability in Ambiguous Environments
- Quick Improvement Shipping
- Prioritization
- B2B SaaS
- Customer Success
- Product Operations
- Change Management
- Customer Experience (CX)
- AI Tools
- Data Analysis Software
- Customer Relationship Management (CRM) Systems
- Project Management Tools
- Collaboration Platforms
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