Lead Staffing Project Analyst
Listed on 2026-08-17
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Business
Change Management, Client Relationship Management, Operations Management
Why WWT?
World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe.
Why WWT?World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe.
Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)-a collaborative ecosystem featuring state-of-the-art hardware and software—WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities.
With more than 14,000 team members and over 60 locations globally, WWT's culture—grounded in core values and leadership philosophies—has been recognized by Fortune and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents.
Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada.
Want to work with highly motivated individuals on high-performance teams? Join WWT today!
What will you be doing?Role Overview
The Lead SPA serves as the primary operational enablement and execution leader within the SPA organization supporting different USA regions. This role provides experienced, hands‑on oversight of complex financial and operational activities while acting as the first escalation point, mentor, and coach for SPAs.
Lead SPAs ensure consistent application of SPA standards, proactive issue resolution, and high-quality delivery across projects — enabling SPA Managers to focus on strategic leadership, workforce planning, and stakeholder alignment. The Lead SPA is expected to balance direct project work with coaching, oversight, and operational governance responsibilities.
Responsibilities:Operational Leadership & Execution
- Lead and own execution of complex, high-risk, and/or non-standard projects, ensuring financial accuracy, compliance, and reliable delivery.
- Provide day‑to‑day operational oversight across SPA portfolios to ensure project health, forecasting accuracy, and timely issue resolution.
- Monitor project health indicators and proactively identify risks, trends, or issues requiring intervention.
- Ensure consistent use of SPA tools, reporting standards, and governance practices across the team.
- Serve as the primary escalation point for SPAs on project, financial, or process‑related issues.
- Independently resolve complex issues within defined authority, escalating appropriately when broader leadership decisions or cross‑functional coordination are required.
- Identify root causes of recurring issues and drive corrective actions or process improvements.
- Partner with SPA Managers on escalations requiring broader decision‑making, risk management, or cross‑functional alignment.
- Coach, mentor, and support SPAs through real‑time guidance and feedback, strengthening problem‑solving capabilities and professional confidence.
- Conduct quality reviews on forecasting, billing, reporting, and financial controls to ensure consistency and accuracy.
- Support onboarding and ongoing skill development for SPAs joining the team.
- Act as a role model for "what great looks like" in SPA execution, professionalism, and stakeholder communication.
- Drive process standardization across regions and accounts by reinforcing best practices and identifying efficiency opportunities.
- Support adoption of automation, reporting enhancements, and tooling improvements aligned to the modernization roadmap.
- Collaborate with peer Lead SPAs and SPA Managers to share insights, improve consistency, and scale…
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