Consultant, Pharmacy Benefits

Posting Description
Who We Are:

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit:

NFP Rx Solutions - the pharmacy benefit consulting arm of NFP - is one of the largest full-service pharmacy benefit consulting practices in the U.S. We deliver customized Rx solutions to self-funded employers, health plans, and coalition clients, combining contract negotiation, clinical expertise, and advanced analytics to meaningfully reduce pharmacy spend and improve member outcomes.

• Develop and maintain effective working relationships as liaison between clients, internal teams, and external partners, such PBMs, brokers, and other third party staff.
• Understand each assigned client’s business model, organizational structure, business goals, pharmacy benefit intent, and forecasted changes.
• Proficient in the PBM marketplace, including carrier contacts, services, and underwriting requirements.
• Inform leadership of all important activities on client accounts.
• Present to clients and brokers market reprice analyses, contract terms, and rate dependencies.
• Research and respond to pharmacy benefit related questions within deadline requirements.
• Assist in the communication of employee benefits in client enrollment meetings and webinars with the appropriate PBM representation.
• Assist the client in resolving billing, claim, eligibility, COBRA, and other customer service problems.
• Partner with PBM teams to resolve problematic benefits issues.
• Management and execution of client benefit requests, benefit changes, program implementations, new groups, and terminations.
• Provide semi-annual detailed pharmacy benefit performance reports to clients showing client metrics in comparison to industry benchmarks along with recommendations for plan improvement.
• Develop robust client relationships to promote client satisfaction, client retention and additional revenue opportunities.
• Review pharmacy benefit utilization trends and outliers with client on a regular basis.
• Host clients in the VPS office and/or carrier facilities, as needed.
• Prepare and provide ad hoc reports as needed.