Store Leader

Key Responsibilities

• Client & Service Excellence
  • Model service behaviors and selling standards, coaching in real time to ensure a premium client experience.
  • Drive clienteling and omni-channel strategies by ensuring consistent CRM/client book usage, proactive outreach, thank-you follow-ups, and achievement of KPIs (conversion, AOV, UPT, virtual appointments, ship-from-store, BOPIS).
  • Empower the team to resolve customer issues swiftly and leverage social selling programs, including live stream shopping where applicable.
  • Collect and share customer feedback and product insights with leadership to inform decisions and enhance the overall experience.
• Leadership & Talent Development
  • Recruit, onboard, train, and motivate a high-performing team that reflects the brand values.
  • Set clear goals and provide ongoing coaching and performance management, including regular check‑ins and annual evaluations.
  • Recognize and reward strong performance while addressing underperformance through targeted development plans.
  • Build bench strength and foster an inclusive, equitable, and diverse culture that supports growth and authenticity.
• Business Ownership & Planning
  • Take full ownership of store financial performance by forecasting, planning, and delivering against sales and productivity goals.
  • Analyze selling reports and business trends to identify opportunities and implement action plans.
  • Collaborate with leadership and cross‑functional partners (visual, operations, HR, merchandising, marketing) to execute strategies that drive results.
• Brand Equity & Visual Merchandising
  • Communicate the brand aesthetic, philosophy, and lifestyle to both team members and clients.
  • Ensure visual directives are executed consistently and store maintenance standards are upheld, creating compelling storytelling through displays and windows.
• Operational Excellence & Compliance
  • Oversee all operational procedures, including opening/closing routines, cash handling, bank deposits, and facility security.
  • Manage scheduling and payroll within budget to maintain optimal sales floor coverage.
  • Protect inventory integrity through accurate processing of markdowns, transfers, damages, shipping, and receiving.
  • Ensure compliance with loss prevention, safety, and policy standards; lead regular store meetings for alignment and communication.
  • Utilize Microsoft Office and CRM systems to manage reporting, communication, and operational tasks efficiently.

• 3+ years of store leadership in retail or service; luxury/premium experience preferred (education and experience will be considered).
• Proven sales leadership, coaching and development, stakeholder management, strong communication, conflict mediation, time management, and data‑driven decision‑making.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook); familiarity with CRM/clienteling tools; social media literacy and understanding of live/virtual selling trends.
• Ability to work in a fast‑paced environment.
• Strong English language proficiency (for EU).
• Ability to lift at least 25 lbs. regularly (up to 50 lbs. occasionally) and perform physical tasks such as climbing, bending, kneeling, and maneuvering sales floor and stockroom.

Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high‑traffic retail days (including, but not limited to, public holidays).

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid paternity and maternity leave
• Commuter benefits
• Disability insurance
• Tuition assistance

Base Pay Range: $29.00–$38.50 per hour. Tapestry will comply with minimum wage requirements and any other applicable pay laws based on city, county, and state regulations.

Kate Spade is an equal opportunity and affirmative action employer. All employment decisions are based on the applicant’s qualifications and are made without regard to protected characteristics. Tapestry, Inc. will provide reasonable accommodation for disabilities or religious beliefs as required by the Americans with Disabilities Act.