Account Specialist,Rx Solutions Job Chesterfield Missouri USA,Business

Posting Description

Who We Are

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit:

Position Overview

NFP Rx Solutions — the pharmacy benefit consulting arm of NFP — is one of the largest full-service pharmacy benefit consulting practices in the U.S. We deliver customized Rx solutions to self-funded employers, health plans, and coalition clients, combining contract negotiation, clinical expertise, and advanced analytics to meaningfully reduce pharmacy spend and improve member outcomes. We are prioritizing local candidates who are excited to collaborate with colleagues through a hybrid in-office schedule.

Responsibilities

Develop and maintain effective working relationships as liaison between clients, internal teams, and external partners, such PBMs, brokers, and other third party staff.

Understand each assigned client’s business model, organizational structure, business goals, pharmacy benefit intent, and forecasted changes.

Knowledgeable in the PBM marketplace.

Advise leadership of all important activities on client accounts.

Coordinate market reprice analyses, contract terms, and rate dependencies for internal teams.

Research and respond to pharmacy benefit related questions within deadline requirements.

Assist in the communication of employee benefits in client enrollment meetings and webinars with the appropriate PBM representation.

Assist the client in resolving billing, claim, eligibility, and other customer service problems.

Partner with PBM teams to resolve problematic benefits issues.

Management and execution of client benefit requests, benefit changes, program implementations, new groups, and terminations.

Assist director with preparing annual detailed pharmacy benefit performance reports for clients showing client metrics in comparison to industry benchmarks along with recommendations for plan improvement.

Review pharmacy benefit utilization trends and outliers with client as needed.

Keep all information on book of business accurate and up to date in the CRM software.

Supervise client billing and payments, and ensure that proper billing procedures are followed.

Contribute to the development and maintenance of department resources, job aids, training materials, etc.

Required Education, Experience, and Certifications/Licenses

Prefer Bachelor’s degree. Associate’s degree or equivalent from two-year college, minimum requirement.
Prefer three years of PBM related industry experience.

Qualifications & Skills

Knowledge of the Employee Benefits industry, and PBM specifically
Excellent research skills
Ability to read and interpret industry policies and contract documents, as well as proposals and other documentation and correspondence
Ability to respond efficiently and accurately to common inquiries or complaints from customers or carrier
Ability to effectively present information to insured clients and their respective carriers
Excellent oral and written communication skills and command of the English language
Ability to apply basic mathematical concepts such as percentages, adding, subtracting, multiplying and division to required tasks
Strong critical thinking, organizational, and decision-making abilities
Ability to define problems, collect and analyze data, establish facts, and draw valid conclusions
High degree of diligence and attention to detail
Ability to function independently with minimal direction
Ability to prioritize multiple projects and meet objectives and deadlines…

Account Specialist, Rx Solutions