Director, Product Development - LH

At Luminare Health, our people are what set us apart. Their expertise, dedication, and passion for service excellence are the foundation of our success. We're committed to helping our employees grow through thoughtful development opportunities, meaningful work, and a culture that values collaboration and continuous improvement. When you join Luminare Health, you join a purpose-driven team focused on making healthcare simpler, better, and more affordable.

The Director of Product Development and Implementation is responsible for ensuring products are fully defined, market-ready, and operationally executable—from concept through launch and ongoing delivery. This role ensures product readiness across value proposition, pricing, sales enablement, implementation, and service operations, partnering cross-functionally to confirm products can be effectively sold, implemented, and supported  parallel, the role establishes and embeds rigorous product development lifecycle (PDLC) practices, including standardized processes, governance, and documentation (e.g., requirements, business cases, operating models, and playbooks) to drive consistency, accountability, and speed to market.

Ultimately, this leader bridges strategy and execution by translating innovation into scalable, repeatable performance. They are a central integrator across product, sales, operations and service with the ability to prioritize and delegate appropriately.

• Ensure all products are fully defined, packaged, and market-ready (value proposition, pricing, target segments)
• Confirm sales readiness, including positioning, collateral, and enablement
• Own go‑to‑market readiness gates to ensure products can be launched with confidence
• Establish clear success metrics and post‑launch monitoring

• Ensure products can be implemented, delivered, and serviced at scale
• Align cross‑functional teams (ops, claims, clinical, network, customer service) on processes and workflows
• Identify and resolve operational gaps and dependencies prior to launch
• Define service models and support structures for ongoing delivery
• Review of proposal content for RFPs and other internal resources
• Work with Luminare Health Product Managers to ensure content provided to Training team is accurate and/or updated when product changes occur

• Design and implement standardized PDLC processes from ideation through launch and optimization
• Establish governance, stage gates, and decision frameworks
• Drive cross‑functional accountability and alignment throughout the lifecycle
• Improve speed to market while managing execution risk

• Develop and maintain core product documentation (requirements, business cases, operating models, playbooks)
• Create a repeatable framework for product definition and delivery
• Ensure documentation enables clarity, scalability, and knowledge transfer
• Institutionalize best practices and continuous improvement

• Serve as the central integrator across product, sales, operations, and service
• Align stakeholders on priorities, tradeoffs, and execution plans
• Drive resolution of conflicts and competing demands

• Bachelor’s Degree with 10 years of experience
• 4 years of managerial experience
• Strong sales and client/customer support and retention experience.
• 4 years of relevant product management and solutioning experience (
  
  NOTE:
  
  change to set years and an “or” statement)
• Demonstrated experience building relationships
• Superior written, verbal and interpersonal communication skills including the ability to interact and collaborate with all levels of associates in the organization as well as…