Product Manager Agent Job California Missouri USA,Business

Position Summary
We are seeking a dynamic, strategic, and collaborative Product Manager, Agent Experience to join our Sales Experience team. This full-time role will be instrumental in harnessing Voice of Agent (VoA) feedback, behavioral data, and operational insights to design, prioritize and drive initiatives that deepen agency relationships and grow Mercury's share of each independent agency's book of business over time.

The successful candidate will possess relationship building skills, project and program management experience, and a passion for elevating the agent experience across the independent agent lifecycle. As a Product Manager, you will work independently and collaborate closely with cross-functional teams including Sales, Experience, Product, Technology, and Underwriting. You will be responsible for turning the agent experience insights you collect from a wide variety of sources into prioritized, measurable initiatives that increase agent consideration, engagement, and production with Mercury.

The ideal candidate is a highly analytical and collaborative professional with a proven ability to synthesize agent feedback and sales/operational data into actionable business initiatives and is accountable for driving the downstream business impact of those initiatives (e.g., quote volume, share of book, retention, production growth). They bring meaningful experience in the Property and Casualty (P+C) insurance industry — either on the carrier side or at a large independent agency — along with a strong background of understanding and resolving customer/agent experience challenges through cross-functional initiatives.

This individual demonstrates curiosity, executive influence, and previous success at translating experience improvement opportunities into recommendations and actions that resonate with audiences at all levels of an organization.

We are seeking a dynamic, strategic, and collaborative Product Manager, Agent Experience to join our Sales Experience team. This full-time role will be instrumental in harnessing Voice of Agent (VoA) feedback, behavioral data, and operational insights to design, prioritize and drive initiatives that deepen agency relationships and grow Mercury's share of each independent agency's book of business over time.

Geo-Salary Information An in-person interview may be required during the hiring process

State specific pay scales for this role are as follows:

$101,167 to $204,439 (NJ, NY, WA, HI, AK, MD, CT, RI, MA)

$91,970 to $185,853 (NV, OR, AZ, CO, WY, TX, ND, MN, MO, IL, WI, FL, GA, MI, OH, VA, PA, DE, VT, NH, ME)

$82,773 to $167,268 (UT, , MT, NM, SD, NE, KS, OK, IA, AR, LA, MS, AL, TN, KY, IN, SC, NC, WV)

In CA:
Typical hiring range is $137,523 to $168,083

The expected base salary for this position will vary depending on a number of factors, including relevant experience, skills and location.

Responsibilities

Under limited supervision:

VoA Data Analysis:
- Conduct, analyze, and interpret Voice of Agent (VoA) survey results, interviews, focus groups, and other feedback channels to identify trends, root causes of friction, and opportunities for improvement across the independent agent lifecycle.
- Tell the story of the key needs and priorities of larger traditional, digital, and commercially-focused agencies to highlight the priorities that…