Senior Business Process Analyst

• Coordinate with Technology, OPCOs, and business units to facilitate intake of technology change requests for customer-facing systems
• Maintain business continuity planning documentation for multiple critical work functions
• Coordinate with enterprise teams to maintain documentation and monthly I/C readiness communications
• Lead small to medium-sized business projects supporting continuous process improvement
• Support PII data protection efforts across multiple customer-facing systems
• Coordinate operational controls and Sarbanes-Oxley control testing across multiple teams
• Coordinate SOX 302 reviews and SOX 404 testing for leadership certification
• Analyze enterprise process data and create insights
• Develop and measure KPIs with business units to measure ongoing value to AEP
• Drive and implement process workflows using process data in collaboration with business partners
• Define and monitor performance metrics to measure process improvement effectiveness
• Develop and conduct employee training on process changes, roles, responsibilities, and system standards
• Collect organizational feedback and maintain process change documentation
• Map proposed processes across the organization with a broad, high-level outlook
• Evaluate real and potential risks to projects and process implementation
• Develop reports and presentations for higher-level management
• Coach and develop lower-level team members

• Associate's Degree in Project Management, Business Process, Business, or related field or equivalent experience
• Alternatively, High School Diploma or GED with eight (8) years of relevant experience
• Six (6) years of experience in continuous improvement process activities, operations, project management, or business analytics
• Proficiency in MS Office suite, including Power Apps, Power BI, Excel, Visio, Word, and Power Point
• Strong communication skills and ability to communicate effectively with all levels of AEP management
• Highest standards of ethical behavior and support for the Company's Corporate Compliance Policy
• Occasional travel expected
• Auditing experience and Primavera (P6) knowledge are a plus
• Ability to participate in establishing a healthy culture of continuous Process Improvement

Demonstrates expertise in project management, continuous process improvement, and business analytics, with a strong focus on developing and measuring KPIs and maintaining compliance with Sarbanes-Oxley standards. Proficient in facilitating technology change requests and conducting employee training to enhance operational efficiency.

• Project Management
• Continuous Process Improvement
• Sarbanes-Oxley Compliance
• Data Analysis
• MS Office Proficiency

• Continuous Improvement Process Activities
• Business Analytics
• KPI Development
• Process Workflow Implementation
• Risk Evaluation

• Strong Communication Skills
• Coaching and Development

• Associate's Degree in Project Management
• Business Process
• Business or Related Field

• Business Continuity Planning
• Operational Controls
• ICS Readiness
• SOX 302 Reviews
• SOX 404 Testing
• Corporate Compliance Policy

• MS Office Suite
• Power Apps
• Power BI
• Excel
• Visio
• Word
• Power Point
• Primavera (P6)