Continuous Improvement Specialist III - Industrial Engineering, PCGS; Santa Ana, CA)

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia.

Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, the UK, and France.

As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process.

We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed.

We’re looking for a Continuous Improvement Specialist III to drive operational excellence culture by leading improvement efforts that strengthen how the organization operates for our brand, PCGS. Building on established continuous improvement skills, you will independently manage moderate scope initiatives, analyze process and performance data, and recommend practical solutions that improve efficiency, quality, cost effectiveness, and risk control. You will apply professional judgment within established guidelines and play an active role in improving and sustaining enterprise processes and performance standards.

You’ll report to the Senior Manager, Continuous Improvement and work onsite from our Santa Ana, California office with occasional travel (3-4 times per year). Onsite Requirement:
This role requires you to be onsite in the office 5 days per week.

• Lead analysis of end-to-end business processes using Value Stream Mapping (VSM), DMAIC, and related methodologies to identify inefficiencies, risks, and improvement opportunities across functions
• Independently execute assigned continuous improvement initiatives, determining appropriate analytical methods, adapting standard approaches as needed, and recommending sustainable, data-driven solutions
• Plan and facilitate structured improvement events (e.g., Kaizen workshops), including defining scope, coordinating cross-functional participation, and documenting outcomes and controls to improve safety, quality, service, cost and people engagement
• Develop, refine, and maintain standard work, SOPs, and process documentation to support consistent operating practices, compliance, and performance improvement

• Define and refine KPIs and performance measurement frameworks; analyze operational and financial data to evaluate trends, improvement results, capacity, and productivity
• Prepare dashboards, analyses, business cases, and ROI estimates that support leadership decision-making and prioritization
• Perform workflow, time-based, and process analyses to inform optimization recommendations and support planning activities

• Provide professional, consultative guidance to managers on process design, improvement strategies, and operational controls
• Exerci…