Director, Product Support Operations
Job in
California, Moniteau County, Missouri, 65018, USA
Listed on 2026-09-18
Listing for:
Jobtailor
Full Time
position Listed on 2026-09-18
Job specializations:
-
Business
Operations Management -
Management
Project & Program Management, Operations Management
Job Description & How to Apply Below
- Define the multi-year strategy and 12-month roadmap for Product Support Operations
- Lead, develop, and recruit Technical Program Management and Customer Experience team members
- Design, ship, and maintain agentic workflows while leading high-stakes programs
- Own execution of complex, company-level programs spanning multiple organizations and external partners
- Define the Tech Org's AI-enabled operating model
- Own the customer support operating model end to end
- Implement execution systems including planning cycles, weekly and monthly business reviews, and org-wide communications
- Advise executives, drive alignment on company-level priorities, and secure delivery resources
- 7+ years of technical program management or operations experience
- 4+ years leading and developing teams
- Proven track record of landing complex, multi-organization programs end to end with measurable company-level impact
- Hands-on experience designing, shipping, and maintaining agentic workflows or automations, including agents, skills, and prompt engineering
- Deep technical fluency, including the ability to engage engineering executives on feasibility, architecture tradeoffs, and sequencing
- Player-coach leadership style
- Strong portfolio management judgment and prioritization skills
- Executive-level communication and influence
- Experience leading customer experience, support operations, or voice-of-customer programs is a plus
- Experience in streaming, media, or consumer technology at scale is a plus
Demonstrates expertise in Technical Program Management with a focus on leading cross-functional teams and executing complex, multi-organization programs. Proven ability to design and maintain agentic workflows while effectively communicating with executives and driving alignment on strategic priorities.
Highest-signal resume keywords- Technical Program Management
- Team Leadership
- Agentic Workflow Design
- Executive Communication
- Portfolio Management
- Technical Program Management
- Agentic Workflow Design
- Automation
- Program Execution
- Architecture Tradeoffs
- Measurable Impact Assessment
- Planning Cycles
- Business Reviews
- Customer Support Operations
- Voice-of-Customer Programs
- Player-Coach Leadership
- Influence
- Judgment
- Prioritization
- Streaming
- Media
- Consumer Technology
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