Global Digital Brand Creative Operations Manager

Global Digital Brand Creative Operations Manager

Business Unit: Store Support Centre (SSC)

Time Type: Full-time

who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in.

As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

about this team

The Global Brand Creative and Experience Operations Team is responsible for creating, managing, and driving the process and delivery of seasonal stories, campaign channel applications, experiences, and environments that bring the lululemon brand and innovations to life across all guest touchpoints. In partnership with leaders across Brand Experience, Creative, Marketing, Production, and Operations, the team enables consistent, high-quality, and on-time delivery of brand and product storytelling across our digital commercial channels (e-commerce and App).

core responsibilities

The Global Digital Brand Creative Operations Manager is responsible for leading complex cross-functional programs through the creative and operational lifecycle, from intake and briefing through final delivery and execution. They are experts in creat ing new process es and driving optimizations for ways of working . They will also execute by manag ing milestones, timelines, budgets, and priorities, and partner closely with internal stakeholders and external agencies to ensure successful delivery of brand experiences and creative work.

• Lead operational optimizations for the channel creative function, inclusive of creating new processes and methodologies, enabling efficient workflows, and driving adoption.
• Develop and implement operational tactics to enhance organizational efficiency via process mapping, RASCIs, standardized initiative tracking, and building new systems, SOPs, and tools.
• Lead complex, multi-workstream projects and seasonal initiatives from brief development through creative execution, production, and delivery.
• Develop and manage an integrated program inclusive of multiple project timelines, milestones, dependencies, budgets, and stakeholder communications to enable on-time and on-budget delivery.
• Facilitates resource planning, prioritization, workload management, capacity tracking, and portfolio reporting across multiple initiatives and teams.
• Partner with cross-functional teams, leadership, and external agencies to drive alignment, facilitate decision-making, and enable successful execution.

Identify project gaps, dependencies, and risks early, escalating issues and developing actionable mitigation plans to keep work streams on track.

Manage projects through the creative lifecycle, ensuring clear briefs, aligned requirements, efficient review cycles, and seamless handoffs between teams. Coordinate closely with Creative, Production, Brand Management, and Digital (Product Management & UX) partners to ensure high-quality execution of seasonal campaigns and evergreen initiatives.

In partnership with their manager, build, own, and continuously improve processes, tools, governance, and ways of working that increase efficiency, visibility, consistency, and operational excellence across the function.

qualifications

• 8-10 years of experience in project management, creative operations, brand operations, marketing…