Leasing Manager

Tripalink is a leading co-living and apartment rental platform that aims to redefine urban living. With a strong presence in major cities across the United States, we offer modern apartments designed to create a sense of community among residents.

As a fast-growing startup, we are committed to building a community that supports personal growth, celebrates diversity, and encourages excellence. Our team is dedicated to providing exceptional living experiences through cutting-edge technology and unparalleled customer service. If you're passionate about making a difference and eager to be part of a team that values creativity and teamwork, we invite you to explore our career opportunities and join us on our journey.

See below for a summary for this position. Please note, job responsibilities may change from time to time based on business need.

• Acts as a role model at all times by demonstrating the core values
• Leads the team towards achieving leasing goals and occupancy
• Possesses brand knowledge and awareness, ensuring the team acts as brand ambassadors
• Works in partnership with marketing to shape local marketing and leasing strategies based on relevant market data and deep market knowledge and ensures marketing campaigns, advertising and promotional activities are effectively implemented
• Uses the Company’s property systems to generate sales and leasing reports and monitors unit availability data and ensures it is accurate and up to date
• Monitors incoming website/email traffic and works closely with marketing and regional manager
• Stays informed about current market and competitor conditions that may impact the community’s occupancy and results
• Actively participates in the leasing process by generating and monitoring traffic, qualifying prospects, preparing tenancy documentation, and completing move-in/move-out and notice to vacate procedures in accordance with established policies and procedures
• Promotes resident satisfaction and retention by ensuring a timely response to questions, requests and complaints and taking appropriate action to resolve and address service issues
• Develops capability of Team Members in order to meet key performance goals and future succession requirements
• Works with the maintenance team to ensure the physical aspects of the community meet Tripalink's standards for overall appearance and co-ordinates and inspects show flats for market alignment and touring prospective residents
• Reviews and analyzes financial and other operational reports to identify and resolve issues impacting leasing performance, and accesses the Company’s internal resources as needed to support solutions
• Keeps abreast of current changes in technology, processes, and standards within the industry and area(s) of responsibility by attending internal and external training classes, research and/or subscribing to the internet or other professional publications, or utilizing other appropriate method(s) to obtain business and professional information, and applies knowledge and practices to area(s) of responsibility
• Proficient in the use of Microsoft Office and/or Google apps including Google Docs and Microsoft Word
• Proficiency in using property operations software such as Appfolio

• Experience of successfully driving leasing/sales performance
• Experience of motivating a team and a proven track record in delivering service excellence in a similar management role/ environment
• Demonstrable ability to coach and mentor team members
• A strong team player but capable of working autonomously and taking ownership
• Flexible approach to working in a fast-paced environment and adaptable to thriving in a changing environment
• Self and culturally aware and able to adapt relationship building,…