Operations Manager – Residential Restoration & Field Operations

Lead Residential Restoration & Field Operations Job Overview

• Company:
  Moldman St. Louis
• Location:
  
  Maryland Heights, Missouri
• Compensation: $70,000–$80,000+ per year, plus annual performance bonus
• Employment Type:
  
  Full-time
• Schedule:
  
  Monday–Friday; no routine late nights or weekends
• Work Environment:
  Office, field, and job-site based
• Travel:
  Regular local and regional travel throughout the St. Louis service area, Missouri, and Southern Illinois
• Required Licenses or Certifications at Hire:
  None

Moldman St. Louis is seeking a hands‑on Operations Manager to lead daily field operations, coordinate residential restoration projects, support field crews, and provide an excellent customer experience. This is not a desk‑only management position. You will spend meaningful time in the field, especially during your initial training, learning how projects are estimated, scheduled, completed, documented, and closed out. You will work directly with the owner and gradually take ownership of day‑to‑day operations.

The long‑term goal is for this person to become a trusted operational leader who can keep the business running smoothly while the owner focuses on growth, estimating, and strategic priorities. This is an excellent opportunity for a construction, restoration, home‑services, or field‑operations professional who wants greater responsibility, direct influence, and long‑term leadership potential within a growing local company.

• Oversee daily field operations for residential mold remediation and specialty restoration projects.
• Coordinate multiple active projects, crews, schedules, materials, equipment, and job‑site priorities.
• Meet with field teams each morning to review project plans, assignments, timelines, and potential obstacles.
• Visit active job sites to monitor progress, verify quality, support crews, and resolve operational issues.
• Ensure projects are completed safely, efficiently, on schedule, and within expected budgets.
• Act as a reliable and professional point of contact for homeowners throughout the project.
• Address customer questions, concerns, and changes calmly and effectively.
• Help crews navigate unexpected site conditions and determine practical solutions.
• Coordinate dumpsters, equipment, materials, subcontractors, and other job‑site requirements.
• Review project documentation, photographs, schedules, notes, and completion details.
• Learn the full customer and project lifecycle, from the initial lead and estimate through project completion and payment.
• Support estimating and job‑scoping activities as experience develops.
• Monitor project efficiency, labor use, job costs, and opportunities to improve profitability.
• Maintain strong communication between the owner, estimator, office support, field crews, customers, and subcontractors.
• Help create systems and processes that reduce the company’s dependence on the owner.
• Take on broader operational leadership responsibilities as knowledge of the business grows.

During the first several months, you will learn Moldman St. Louis’s field processes, customer standards, estimating approach, systems, and technical procedures.

• Crews beginning each day with clear priorities and job information.
• Projects moving forward without unnecessary delays.
• Job‑site problems being identified and resolved quickly.
• Customers receiving timely, professional communication.
• Project documentation being complete and accurate.
• Quality and safety standards being followed consistently.
• The owner spending less time managing routine operational issues.
• Stronger scheduling, coordination, efficiency, and accountability across the company.
• Growing into a leader who can oversee daily operations with increasing independence.

• Proven experience coordinating multiple projects, job sites, crews, routes, or service appointments simultaneously.
• Experience leading field employees, technicians, construction crews, or subcontractors.
• Strong customer‑service and communication skills.
• Ability to communicate professionally with homeowners during stressful or disruptive situations.
• Strong organization,…