Supervisor, Communications Team

As our Communications Team Supervisor, you’ll be the driving force behind a dynamic team of Content Writers and Translators—bringing ideas to life and ensuring every message hits the mark. In this role, you’ll lead from the front: coaching a team, sparking creativity, and fostering a collaborative environment where great content thrives. You’ll partner closely with cross‑functional teams, turning business goals into compelling stories that resonate across all marketing channels.

You’ll ensure everything we publish is clear, consistent, and on‑brand, maintaining a strong, unified voice while keeping quality high and details sharp. From hands‑on content development to final polish and quality control, you’ll play a key role in shaping how we show up in the market.

• Lead the team’s day‑to‑day work while staying hands‑on with writing, editing, and content creation.
• Plan and manage content projects to keep everything on track and on time.
• Ensure all content is clear, accurate, consistent, and aligned with brand guidelines.
• Maintain a strong, consistent voice across all communications.
• Review and improve product and marketing content to meet quality standards.
• Provide guidance on writing, editing, and translation best practices.
• Collaborate with internal teams to align priorities and deliver content efficiently.
• Support communication planning for key initiatives.
• Create and maintain processes, workflows, and style guidelines.
• Coach, mentor, and support team members’ growth and performance.

• Bachelor’s degree or professional program degree in English, Communications, Journalism, or a related field.
• 3‑5 years experience in a related field.
• Experience in content creation, writing, editing, or communications.
• Proven ability to lead, coach, or supervise a team.
• Strong writing, editing, and proofreading skills with a focus on accuracy and quality.
• Ability to create clear, engaging content and adapt messaging for different audiences.
• Experience reviewing and improving content, including complex or sensitive topics.
• Creative thinker who brings new ideas and looks for ways to improve content and processes.
• Able to manage multiple priorities, meet deadlines, and adapt in a fast‑paced environment.
• Strong problem‑solving and critical thinking skills.
• Excellent collaboration and relationship‑building skills.
• High level of accountability and ownership of work.
• Familiarity with content management systems and basic database concepts.
• Proven ability to lead, motivate, and support a team’s development.
• Proficiency with Microsoft Office (Outlook, Teams, Word, PowerPoint, Excel).
• Bilingual (French and English*), spoken and written. (*) This qualification is required as you will be interacting with partners, vendors, internal/external clients and/or staff across Canada on a regular basis.

We are an equal opportunity employer. While we appreciate all the expressed interest in joining our team, only candidates selected for interviews will be contacted.